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Client Representative Full-time

2 weeks ago

North York, Canada Phoenix Marketing Alliance Full time

Phoenix Marketing Alliance is now looking for a passionate, driven and excited Client Representative to bring onto our growing team

This role requires interacting with customers every day to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, the Representative will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

**Client Representative Responsibilities**:

- Be the first point of contact for customers, focusing on the most effective product and service solutions for their needs
- Utilize knowledge base and training to accurately answer customer questions and promote appropriate products and services
- Educate consumers on our clients, packages, and increase sales revenue through demonstration of the benefits of services provided
- Handle every interaction with customers with genuine care, composure and understanding, and deliver customer support with accuracy, agility, and transparency
- Accurately document and process customer orders in our systems
- Attend daily meetings and weekly training webinars to stay up-to-date on changes to program knowledge, systems, and processes
- Report directly to the Account Management team to establish goals, improve customer satisfaction, and develop new sales skills
- Work towards mastering the assigned duties and achieving outstanding performance
- Embody top professionalism at all times

**Ideal applicant is someone who**:

- Has educational background in Business, Advertising, Communications or Public Relations
- Has proven excellence in communication and customer interaction through 0-3 years of previous experience in customer service, support, sales or client acquisition
- Has excellent organizational, written, and oral communication skills
- Passionate about working closely with people and enjoys a dynamic environment
- Empathetic, responsive, patient, conscientious and oriented on customer satisfaction
- Has excellent interpersonal skills and the ability to build relationships with people through a conversation
- Comfortable going through a Background check upon succeeding through the hiring process

Must be eligible and willing to work Full Time and comfortable commuting to our office dailyHere at Phoenix, our passion for success, quality of service, integrity and team collaboration is what we value most. If you are a naturally communicative person, thrive in teamwork and customer interaction, and in search of an opportunity to build a career in sales and account management, you could be the missing piece we are now looking for.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$45,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON M3B 1Z4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person