Shipping Coordinator

1 week ago

Concord, Canada Multimatic Manufacturing Full time

**Scope**

Responsible for supporting administrative activities in our Shipping department. Success in the role means taking.

initiative, solving issues, and striving to deliver timely inbound and outbound shipments.

**Responsibilities**
- Use ERP system and customer portals for traffic (shipping and receiving) functions.
- Maintain superior service with internal and external customers.
- Investigate and resolve customer order discrepancies.
- Monitor and adhere to customer shipping schedules.
- Prepare accurate and timely documentation including entering customer orders /spot PO’s
- Enter accurate cumulative totals and reconcile differences.
- Monitor transmissions and issue advanced shipping notices (ASNs) in a timely manner.
- Ensure accurate bar code labels/ information is maintained and obtain customer approval as needed.
- Participate in cross-training to ensure back-up coverage and also rotating coverage for weekends, holidays, after-hours and expedite scenarios.
- Deliver on-time and accurate responses to online inventory systems.
- Follow all established protocols and procedures (for filing, submissions, etc.)
- Maintain accurate records of inventory and ensure supply and tracking of returnable containers.
- Ensure accurate communication logs and voiding of invoices as needed.
- Provide inputs and participate in forecasting for customer activity.
- Monitor and communicate customer demand changes.
- Liaise with the customer and research and resolve concerns.
- Complete customs documentation to ensure smooth import and export activity.
- Promote health and safety and ensure good housekeeping at all times.
- Adopt and support KAIZEN activities.
- Ensure all work is in compliance with certifications and standards.
- Perform other duties as assigned.

**Requirements**:

- Completion of high school diploma (minimum) and some business school (preferred)
- Strong computer skills (Office and SAP)
- Solid communication skills - the ability to read, write and speak English is required.
- One year of relevant experience in automotive customer service at the tier 1 level (preferred)
- Ability to work with a team in a fast-paced and dynamic environment.
- Professional interactions with customers, suppliers, customs, and freight companies
- Knowledge of customs regulations and AIAG standards is an asset.
- Advanced administrative and organizational skills
- Working knowledge of EDI systems
- Ability to successfully interact with all levels of employees in a multicultural environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- What are your annual salary expectations?

Work Location: In person

Application deadline: 2025-03-14

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