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Administrative Assistant/customer Service

2 weeks ago

Montréal, Canada Réparations subtech Full time

**About us**

Réparations subtech is a small business in Montréal, QC H2S 1S8. We are professional, agile, and our goal is to A cell phone shop. We sell phones and accessories.

Our work environment includes:

- Modern office setting
- Food provided

**Responsibilities**:

- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process customer orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and provide suggestions for improvement to the management team
- Upsell products or services to customers when appropriate
- Communicate effectively with customers in a friendly and professional manner
- Collaborate with other team members to ensure customer satisfaction

Qualifications:

- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in both English and Spanish
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Sales experience or knowledge of upselling techniques is a plus
- Ability to work well in a team environment

**Job Types**: Full-time, Part-time

**Salary**: From $15.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- Automobile allowance
- Casual dress
- Commuter benefits
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Housing allowance
- Language training provided
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Relocation assistance
- RRSP match
- Stock options
- Store discount
- Tuition reimbursement
- Vision care
- VRSP
- Wellness program
- Work from home

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Ability to commute/relocate:

- Montréal, QC H2S 1S8: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person