Collections Specialist

Morrison Hershfield is a multi-disciplinary consulting engineering and management firm located throughout the US and Canada. We are a dynamic, employee-owned, team-oriented firm with a diverse project list that ensures you will be working on exciting, high-profile and challenging projects. For more than 75 years, the people at Morrison Hershfield have been the leading force behind our continuous growth and the expansion of our services.

Here at Morrison Hershfield, we are committed to providing flexible work arrangements, to assist employees in fulfilling their multiple responsibilities at work, at home and in the community. Flexible work arrangements provide additional options for work schedules and locations. As we focus on project delivery, clients and staff, we have several working options available for working at Morrison Hershfield.

Exciting career opportunities exist within our diverse services and disciplines, including our Financial Services Department. Your personal vision and goals will establish your opportunities and growth within Morrison Hershfield. We are currently seeking an experienced Collections Specialist to join our exciting team.

Professional services industry experience is a major asset. Reporting to the Collections Supervisor, this position will be located out of the Markham office with flexibility to work in a hybrid setting. The Collections Specialist will support all business units across North America.

**Responsibilities**:
- Manage a high volume, high dollar portfolio, with varying client profiles and payment terms- Reduce the number of aged items, facilitate resolution of operational and client AR issues, reduce accounts receivable delinquencies, and meet or exceed collections’ targets- Regular review and reconciliation of client accounts-
- Record and update client accounts with payment promises, disputes reasons and follow up dates- Work closely with the Operations Team, Project Accountants, and Collection Supervisor to respond to collection concerns, including revisions, format and/or mode of invoice submission- Collaborate with Ops and escalate concerns to address issues or irregularities to ensure timely collections and avoiding further deficiencies or collection risks- Be a proactive business partner with external and internal customers, ensuring professional relationships are established and maintained- Ensure compliance with company standards and applicable collection law-
- Perform other duties and responsibilities as required

**Qualifications**:
- Minimum 4 years of progressive, successful experience in high volume corporate collections or accounts receivable. Collections experience in a project engineering or professional consultancy firm, or the construction industry is an asset- Post secondary education preferred- Proficient in utilizing a Windows environment, including the full suite of Microsoft office programs, namely, Word, Excel, Outlook; experience with PBI and BST is an asset- Strong understanding of Accounts Receivable workflows- Applicants must possess strong systems skills; solid collection, analytical and negotiating skills; effective oral and written communication skills; and a solid knowledge of commercial credit and collection laws- Customer service with an understanding of both internal and external client needs- Responsive self-starter who delivers high quality work and thrives in a dynamic environment- Proven ability to multi-task, work well under pressure, handle high volumes, and prioritize workload- Strong interpersonal and communication skills, able to communicate with all levels of the organization in a professional manner- Team player with positive attitude who takes initiative and has a strong work ethic- Ability to exercise discretion and judgment in resolving problems- Strong administrative and organizational skills with ability to adjust and respond to changing priorities- Able to adapt to change and learn new processes (current/future state ERP)

**Job Type**:
Regular