Credit and Collections Operations Specialist

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
**Role**: Credit and Collections Operations Specialist
**Status**: Regular, Full Time
**Reports to**: Senior Manager, Credit and Collections Strategy
**Division**: Enercare Home Services Inc.
**Location**: Birchmount Office (Markham)
This key position is responsible for preparation of various departmental reports on credit and collection activities, assisting the collection team with various tasks and analysis, driving process adoption and improvement through change management, and helping ensure we deliver exceptional customer experiences and outcomes.
**Accountabilities**:

- Process Optimization: Drive the design, development and improvement of internal processes to align with strategic business outcomes. Represent credit and collections in interdepartmental initiatives.
- Operational Support: Build operational functions and monitors to ensure all processes are being delivered as planned. Work with external vendor partners for timely delivery of tasks related to operational processes
- Analytics & Segmentation: Conduct ad hoc analytics and customer segmentation to support decision-making within collections and recovery.
- Performance Reporting: Prepare weekly and monthly reports on credit and collections activities, including performance reads of strategy changes and new initiatives. Make necessary recommendations to adjust strategy as required.
- Change Management: lead key change management initiatives across the team, working with cross functional teams to deliver the planned outcome. This will include hands on work to support testing and rollout.

**Qualifications**:

- BS degree in an analytical discipline - statistics, applied mathematics, computer science, engineering, etc. or equivalent work experience
- Minimum 3 years experience in working in operations and managing end to end processes
- Minimum 3 years’ experience in delivering analytic results in a data-driven organization.
- Minimum 2 years’ experience with using Microsoft SQL Server technology
- Proven experience in helping drive new initiatives from concept to completion - familiarity with basic project management skills.
- Excellent Oral and written communications skills.

**Skills**:

- Critical thinking skills
- Creativity and innovative leadership skills
- Analytical and problem-solving skills, with ability to identify and leverage untapped potential for use in process improvements
- Business process analysis skills
- Leadership, relationship management, consulting, networking and influencing skills
- Presentation and communication skills
- Strong ability to translate abstract/ theory into concrete communications

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.