Credit and Collections Operations Specialist

Enercare Inc. is one of Canada's largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP ("Brookfield"), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Status: Regular, Full Time | Location: Birchmount Office (Markham)

This key position is responsible for preparation of various departmental reports on credit and collection activities, assisting the collection team with various tasks and analysis, driving process adoption and improvement through change management, and helping ensure we deliver exceptional customer experiences and outcomes.

Accountabilities:

• Process Optimization
  : Drive the design, development and improvement of internal processes to align with strategic business outcomes. Represent credit and collections in interdepartmental initiatives.

• Operational Support
  : Build operational functions and monitors to ensure all processes are being delivered as planned. Work with external vendor partners for timely delivery of tasks related to operational processes

• Analytics & Segmentation
  : Conduct ad hoc analytics and customer segmentation to support decision-making within collections and recovery.

• Performance Reporting
  : Prepare weekly and monthly reports on credit and collections activities, including performance reads of strategy changes and new initiatives. Make necessary recommendations to adjust strategy as required.

• Change Management
  : lead key change management initiatives across the team, working with cross functional teams to deliver the planned outcome. This will include hands on work to support testing and rollout.

Qualifications:

• BS degree in an analytical discipline - statistics, applied mathematics, computer science, engineering, etc. or equivalent work experience
• Minimum 3 years experience in working in operations and managing end to end processes
• Minimum 3 years' experience in delivering analytic results in a data-driven organization.
• Minimum 2 years' experience with using Microsoft SQL Server technology
• Proficiency in MS Office applications and Advanced in Access, PowerPoint and Excel
• Proven experience in helping drive new initiatives from concept to completion – familiarity with basic project management skills.
• Excellent Oral and written communications skills.

Skills:

• Critical thinking skills
• Creativity and innovative leadership skills
• Analytical and problem-solving skills, with ability to identify and leverage untapped potential for use in process improvements
• Business process analysis skills
• Leadership, relationship management, consulting, networking and influencing skills
• Presentation and communication skills
• Strong ability to translate abstract/ theory into concrete communications

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.