Collections Specialist

2 weeks ago

Markham, Canada Snap-On Tools of Canada Co. Full time

**Position Summary**: Primary responsibility is the management of the assigned EC portfolio. You are responsible for controlling losses, achieving delinquency goals, and growing the portfolio of accounts.

**Responsibilities**:
**Manage the receivable /Control losses**(approximately 70% of role)
- Work directly with Franchisees and SOT Field Management to control delinquency and gross losses to corporate objectives to include customer-direct calling.
- Resolve customer delinquency problems to retain customers and achieve permanent corrective action.
- Report and track gross losses/delinquency to SOT sales management/SOC management.
- Develop strong business relationships with SOT sales management and the Regional Franchisee sales force to meet delinquency control and loss objectives.
- Answer field and customer questions concerning the credit program and account status.
- Coordinate repossessions with SOT Field Management, Franchisees may also involve hiring bailiffs.
- Work all skip accounts for resolution.
- Ensure collection and repossession procedures adhere to corporate policy.
- Properly administering Snap-on Credit’s extension policy.

**Develop the credit business**(approximately 30% of role)
- Develop strong business relationships with regional sales management team and Franchisees.
- Promote Credit Sales programs to the field at every opportunity.
- Work closely with Business Development and Snap-on Tools sales management team on contests and promotions.
- Attend Snap-on Tools franchise performance team meetings as needed.
- Educate field sales personnel on credit program features and benefits.
- Handle Franchise credit approval “appeals” as needed.
- Answer field and customer questions concerning the credit program and account status.
- Introduce, administer, and promote new programs, products, and procedures.
- Maintain monthly contact with all assigned Franchisees.
- Analyze the business portfolio to formulate and execute monthly action plans.
- Provide Director Credit Operations with weekly forecasts.

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Tuition reimbursement
- Vision care

Work Location: On the road

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