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Night Auditor

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Red Deer County, Canada Sunrise Estates Full time

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

The Suites by INNHotels is a 90-room extended stay hotel, with full kitchenettes, on-site coin laundry, gym, and social space.

**Job Summary**:
**Responsibilities**:
**Night Audit Procedures**:

- Conduct night audit procedures to reconcile daily guest accounts, charges, and transactions.
- Ensure accuracy in posting room charges, taxes, and other fees.
- Generate and distribute reports summarizing daily operations.

**Guest Services**:

- Welcome late-night arrivals and assist with check-in procedures.
- Handle guest inquiries, requests, and concerns during the night shift.
- Provide exceptional customer service to ensure guest satisfaction.

**Security and Safety**:

- Monitor and ensure the security of the premises during the night hours.
- Respond to emergencies and incidents, following established procedures.
- Report any suspicious activities or safety hazards.
- Perform periodic walk throughs inside and outside building and documentation of activities.

**Financial Transactions**:

- Process guest payments, including credit card transactions and cash handling.
- Verify and balance all revenue and settlement accounts, ensuring accuracy.
- Prepare and distribute accurate and timely financial reports.

**Communication**:

- Communicate effectively with the day shift team, updating them on night activities and any outstanding issues.
- Maintain a log of significant events and activities during the night.

**Hotel Reservations Software Utilization**:

- Utilize hotel management software (e.g., WebRez) for night audit and guest management tasks.
- Troubleshoot and resolve any software-related issues.

**Qualifications**:

- Previous experience in night audit or a related field is required.
- Familiarity with hotel management software, such as WebRez, is an asset.
- Strong attention to detail and accuracy in financial transactions.
- Excellent communication and customer service skills.
- Ability to work independently and handle responsibility during the night shift.

**We Offer**:

- A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
- A competitive compensation package;
- Hotel Discounts as part of the INNHotels family of hotels.

If you are passionate about hospitality, we want to hear from you. Regardless of sexual orientation, gender identification, ethnicity, spoken languages, country of origin, or religion if you are a hard worker and have a love for Canadian tourism then we would love to meet you.

We would like to thank all applicants for applying; however, only those selected for an interview will be contacted.

**Job Types**: Part-time, Permanent

**Salary**: $16.25-$17.00 per hour

Expected hours: 16 per week

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Red Deer County, AB T4E 1Z8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person