Veterinary Receptionist

**Veterinary Receptionist - Oncology**

Department: Oncology

Reports to: Client Care Supervisor

This position performs tasks similar to a receptionist and is responsible for facilitating timely and effective communication between the Oncology department and various internal and external sources.

**Canada West Veterinary Specialists** is an exciting multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service. We are a certified Level II Veterinary Trauma center as designated per the Veterinary Committee on Trauma (VetCOT). We have 6 specialty departments, including Oncology, Neurology, Diagnostic imaging, Surgery and, Internal Medicine with added services of Rehabilitation therapy and an in-house lab.

With a team of just over 170 staff members we are a group of dedicated and diverse individuals passionate about working together to provide the best patient care and client satisfaction.

**JOIN US?** Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

**BENEFITS**:

- We grow together with our monthly in-house Continuing Education presentations
- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance
- Wellness Spending account
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
- We provide employer paid Pet insurance to our employees.
- We believe in recognizing our staff with an anniversary recognition program.
- We have a profit-sharing program to recognize our staff’s contributions for our success.
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**DUTIES AND RESPONSIBILTIES**
- Receives and returns all incoming and outgoing telephone calls for the Service.
- Ensures all emergent telephone calls and referrals are triaged appropriately and delivered to the specialist on the case.
- With direction from the Specialists, obtains information from or disseminates information to clients, referring veterinarians and their practice staff, CWVS doctors and staff.
- Enters referrals into the computer system, ensuring that all important documentation is attached and prepared for consultation days.
- Ensures communication is completed in a timely manner.
- Assists the department in its overall communication with other areas of the hospital.
- Updates client on financial status at time of transfer and of further estimates of financial cost of ongoing care.
- Ensure all Service records are complete, files are organized appropriately and correctly documented as per hospital paperless protocol and procedures.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Must have excellent communication and client service skills.
- Strong multi-tasking abilities.
- Ability to work in high-paced environment.
- Must have the ability to remain calm in an emergency.
- Must excel at use of new software and technology.
- Ability to recognize and establish priorities.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Attention to detail.
- High level of professionalism.

**QUALIFICATIONS AND EXPERIENCE**
- Administrative/Reception experience required.
- Medical Office Assistant experience is an asset.
- Graduate of an accredited program for Veterinary Assistants or equivalent is an asset.
- Demonstrated skills, experience and training that would qualify the individual for a position of responsibility.

**WORKING HOURS**
- 4, 8-hour shifts, Tuesday - Friday
- At a future date regular hours will change to 5, 8-hour shifts, Monday - Friday

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- Administrative: 1 year (preferred)
- Medical office: 1 year (preferred)

Work Location: In person