Administrative Support 09

**Position Details**:
**Posting #**: 32420
**Department**:Fontbonne Clinics
**Employee Type**:Regular, Part Time
**If Temporary, Number of Weeks**:
**Union**:CUPE
**Openings Remaining**:1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: Charlton Campus (Hamilton Downtown)

**Application Dates**:
**Opening Date**: 25/09/2025
**Closing Date**: 02/10/2025 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
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This position provides administrative support to the day-to-day operations of the 5 Fontbonne Clinics at the Charlton site. All patient related details and program activities are coordinated to ensure the smooth operation of the clinics in accordance with the policies and procedures of the hospital.

**QUALIFICATIONS**
- 2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required
- Medical terminology certificate required
- Minimum of 2 years of current (within the last 2 years) experience providing adminitrative support in a busy medical outpatient environment required
- Demonstrated extensive knowledge and experience EPIC hospital software for patient registration and patient appointment booking; Superuser, template build and knowledge related to reporting in EPIC is required
- Intermediate skill level is required for MS Word and Excel
- Intermediate skill level is required for medical terminology, medical spelling, typing, and spelling
- Clerical testing may be required as part of the selection process
- Applicants must have demonstrated an ability to accept responsibility, plan, prioritize and complete tasks with mínimal supervision. Must be able to perform effectively both independently and as a team member
- A major component of the position is the ability to function calmly and efficiently in a friendly manner, completing multiple tasks and providing customer service Effective, tactful and confidential communication in person and on the telephone is essential
- Experience in GI and/or internal medicine environment an asset
- Must demonstrate a professional attitude and behaviour
- Must have excellent organizational, analytical and problem-solving skills, experience with scheduling is required
- Must be capable of performing all related duties
- Good work performance and attendance record is essential

**RESPONSIBILITIES**
Duties include reception and registration of patients, answering telephones, calling patients to confirm appointments, relaying messages, booking patients for various tests and doctor visits, typing reports and correspondence, submitting reports, transcription, filing, chart preparation, and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager.

**WAGE RATE**
Hourly: $28.87....$30.14....$31.37 (plus 14% in lieu of benefits)

St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH_._

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.