Administrative Support 09

**Position Details**:
**Posting #**: 32249
**Department**:Preassessment Clinic
**Employee Type**:Regular, Full Time
**If Temporary, Number of Weeks**:
**Union**:CUPE
**Openings Remaining**:1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: West 5th Campus (Hamilton Mountain)

**Application Dates**:
**Opening Date**: 04/09/2025
**Closing Date**: 11/09/2025 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***
This position provides clerical support to the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU), working in collaboration with multidisciplinary team of nurses, physicians and allied health. The incumbent interacts directly with patients and their families as well as hospital departments.

**QUALIFICATIONS**
- Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience
- Medical terminology certificate
- Minimum 2-3 years' experience in a health care environment
- Previous experience in a rapid assessment clinic is an asset
- Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and Collaboration
- Previous experience with EPIC (Dovetale), Outlook and Web access
- Intermediate level in MS Word, MS Excel, Spelling
- Ability to communicate effectively and tactfully, both in person and by telephone
- Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
- Essential to demonstrate compassion and understanding with patients and their families in all interactions
- Strong organization skills, with ability to set own priorities and work with mínimal supervision
- Excellence in grammar, spelling, and punctuation, together with report writing skills

**RESPONSIBILITIES**
- Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, Teams
- Assembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookings
- Provides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous manner
- Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheets
- Maintains unit statistics and produces various reports, patient profiles
- Schedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookings
- Assists with other unit activities as assigned by Manager

**WAGE RATE**
Hourly $28.87...$30.14... $31.37

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH_._

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.