Business Analyst

**Corporate Development, Applied Research and International (CDARI) **is SAIT’s face to industry. Our instructors and staff are passionate about student and instructor success, in an environment that values applied academic excellence, teamwork, collaboration and driving innovation. Our non-credit courses are aligned to industry and designed to meet the needs of employers today and in the future.

The division centralizes and supports industry clients to develop customized non-credit corporate training for their employees and take their innovative product and process ideas to market locally, nationally and internationally. Within CDARI sits a number of support functions including Business Operations, Continuing Education, International, Corporate Training, Applied Research, and Business Intelligence.

**The Opportunity**

**The Role**:
- Work with stakeholders to understand their requirements and translate these into functional business requirements and technical specifications.
- Design, test, implement, modify, and troubleshoot new and existing solutions to meet business needs with assistance from Solutions Architect and developers.
- Be a super user and administrator for Smartsheet.
- Use data analysis tools to collect data, analyze data, gather insights, support decision-making, and help design and testing.
- Create and maintain detailed documentation of solutions and processes including technical and user facing documentation.
- Train users on new systems and provide ongoing support and troubleshooting.
- Work jointly with end-users to identify system inefficiencies.
- Scope requirements and complete cost benefit analysis for business owner consideration in decision making.
- Work with the Business Services and ITS on requests for data loads and customization requirements.
- Ensures a consistent approach and drives continuous improvements in processes.
- Coordinate all refreshes for CDARI system environments.
- Coordinate with Service Providers in regards to the design, implementation, and operation of services to ensure seamless provision of CDARI information and services.
- Create and update functional specifications, completing quality assurance, preparing workplans, and coordinating with multiple departments for design testing and deployment.
- Ensure correct business functionality, requirements and standards are followed in developing business process solutions, training, and troubleshooting.
- Complete assigned analysis, consulting, design and programming projects/tasks within established guidelines and timelines including appropriate testing and documentation.
- Track progress of new and updated processes, ensuring identified changes of both technical and operational requirements are documented and implemented.
- Participate in project teams in the delivery of system enhancements.
- Assist with task estimates and timelines as part of project planning.
- Manage security administration and maintenance through coordinating amendments, additions and deletions.
- Performs other related responsibilities as assigned to meet the purpose and accountabilities of the role.

**Qualifications**:
- Experience with setup configuration and execution, including implementation, design and customization.
- Experience with continuous improvement or other project management initiatives; considered an asset.
- Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Project and Visio).
- Experience working in a large, complex organization; considered an asset.
- An equivalent combination of directly related education and directly related experience will be considered.

**Skills and Competencies**:
- Excellent business analyst skills.
- Advanced Smartsheet experience is a benefit.
- Communication/Negotiation and Influencing skills: Excellence in communication, including writing, presenting and active listening skills. Strong negotiation skills with hands on experience/involvement in implementing changes in process. Comfortable dealing with confrontation and diffusing conflict without alienating others.
- Customer Service Orientation: Results driven, while being aware of and responsive to client needs and requests. Ability to manage expectations, prioritize work requests and communicate effectively.
- Effective cross functional teamwork: Ability to achieve progress and results related to strategic initiatives and continuous improvement. Able to partner with senior organization leaders with the capacity to lead cross functional solutions.
- Analytical Competence: Strength in data analysis with attention to detail, statistical or quantitative methods. Strong problem solving and systematic thinking skills.
- Quality of judgment: Contribute to the achievement of strategic outcomes as they relate to the CDARI Division goals and the service unit or department. Decisions or recommendations reflect a balance of high professional standards, best practice, and understanding of unique SAIT staging requireme