Technology Support Specialist

2 weeks ago

Saskatoon, Canada University of Saskatchewan Full time

**Technology Support Specialist**:

- networked environment. This position will be assigned to support various campus locations as required. Periodic evening or weekend work may be required.

The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, you will actively engage in learning to develop an understanding of diverse perspectives and how to incorporate equity, diversity, and inclusion into their work.

**Accountabilities**
- Delivery, on-site setup, and support of all multimedia equipment including multimedia carts, data projectors, wireless audio systems, monitors and video displays, video streaming and conferencing systems.
- Ensure all IT related support requests are captured and recorded within ICT’s official ticket response tracking system. Prepare activity summary reports.
- Coordinate service requests matching client needs with available technology solutions.
- Install, manage, and support endpoint equipment based on Windows, Macintosh, and mobile operating systems including iOS, and Android.
- Provide level 1 support and provide support for identified level 2 and 3 issues where configuration solutions have already been documented.
- Gather and analyze information about the user issue and determine the best way to resolve the problem. Escalate to the appropriate group if necessary.
- Follow established processes and document new knowledge in a central location.
- Evaluate documented resolutions and analyze trends for ways to improve future interactions.
- Build a strong rapport with customers.
- Access our local knowledge base and FAQ resources on the Internet/Intranet to aid in incident resolution.
- Develop documentation related to customized tasks, procedures, and services.
- Perform other related duties or projects as required.

**Skills**: Strong customer service and communication skills to deliver verbal and written information for technical and non-technical users. Active listening, questioning skills, and strong documentation skills. Ability to effectively prioritize and execute tasks in a time sensitive environment. Ability to work with a range of technologies (as listed under Accountabilities section) and learn new technologies as required. Effective time management skills, including the ability to work on several tasks at once and to prioritize competing priorities. Ability to collaborate in a team-oriented environment.

**Department**: IT Support Services
**Status**: Term 1 Year with the possibility of extension or becoming permanent
**Employment Group**: ASPA
**Shift**: Monday-Friday, 8:00-4:30
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $52,050.00 - 81,328.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Information Technology
**Salary Phase/Band**:Phase 1
**Posted Date**: 11/25/2024
**Closing Date**: 12/1/2024 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus

**Criminal Record Check**:Yes
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Yes
**Vulnerable Sector Check**:Not Applicable

  • Presales Support Specialist

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Absorb Technology Full time

    Current job opportunities are posted here as they become available. “Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of...

  • Presales Support Specialist

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Absorb Technology Full time

    "Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth...

  • Specialist Workplace Technology Potash

    2 weeks ago

    Saskatoon, Canada BHP Full time

    **About BHP**: At BHP we support our people to grow, learn, develop their skills, and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Support Desk Specialist

    6 days ago

    Saskatoon, Canada NavitsPartners Full time

    **Support Desk Specialist** **Responsibilities**: - Document user and issue details thoroughly. - Manage and prioritize support tickets, escalating complex issues as needed. - Record and document all steps and resolutions of the support process. - Utilize online resources for software updates and troubleshooting. **Must have knowledge and experience**: -...

  • Casual Support Specialist

    6 days ago

    Saskatoon, Canada itracks Full time

    itracks is seeking a** Casual Support Specialist **to assist with delivering client projects and to provide support to itracks’ clients and market research participants. **Responsibilities**: - Provide high-quality concierge support for meetings hosted on itracks’ proprietary video platform - Respond to participant and client inquiries and perform...

  • IT Support Specialist

    6 days ago

    Saskatoon, Canada MLT Aikins LLP Full time

    **Job Title**: IT Support Specialist - Saskatoon **Location**: Saskatoon, SK **Closing Date**: June 11, 2025 **Competition Number**: MLTA-IT-202505-043 **Who we are** MLT Aikins is a full-service law firm of more than 300 lawyers and nearly 500 additional team members across the four western provinces. Named one of Canada’s best law firms by the...

  • Planning and Support Specialist

    1 week ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Health Authority Full time $55,000 - $90,000 per year

    DescriptionPosition #: 193515Expected Start Date: December 15, 2025Union: OOSFacility: Saskatchewan Health AuthorityCity/Town: To Be DeterminedDepartment: Program Planning and SupportType: Full-time temporaryExpected Up to Date: July 07, 2028FTE: 1Shift Information: Days, StandbyHours of Work: 5 shifts of 7.5 hours per 1 weeksRelief: NoFloat: NoField Hours:...

  • Planning and Support Specialist

    1 week ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Health Authority Full time $60,000 - $80,000 per year

    DescriptionPosition #: 193515Expected Start Date: December 15, 2025Union: OOSFacility: Saskatchewan Health AuthorityCity/Town: SaskatoonDepartment: Program Planning and SupportType: Full-time temporaryExpected Up to Date: July 07, 2028FTE: 1Shift Information: Days, StandbyHours of Work: 5 shifts of 7.5 hours per 1 weeksRelief: NoFloat: NoField Hours:...

  • Planning and Support Specialist

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Health Authority Full time $75,000 - $95,000 per year

    DescriptionPosition #: 193520Expected Start Date: December 15, 2025Union: OOSFacility: Saskatchewan Health AuthorityCity/Town: SaskatoonDepartment: Program Planning and SupportType: Full-time regularFTE: 1Shift Information: Days, StandbyHours of Work: 5 shifts of 7.5 hours per 1 weeksRelief: NoFloat: NoField Hours: NoSalary or Pay Band: As per Terms and...

  • Planning and Support Specialist

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Saskatchewan Health Authority Full time $80,000 - $120,000 per year

    DescriptionPosition #: 205698Expected Start Date: December 15, 2025Union: OOSFacility: Saskatchewan Health AuthorityCity/Town: To Be DeterminedDepartment: Program Planning and SupportType: Full-time regularFTE: 1Shift Information: Days, StandbyHours of Work: 5 shifts of 7.5 hours per 1 weeksRelief: NoFloat: NoField Hours: NoSalary or Pay Band: As per Terms...