Application Support Specialist, Information and Communications Technology

**Application Support Specialist, Information and Communications Technology**:
**Nature of Work**:The Application Support Specialist works collaboratively with diverse groups of stakeholders across the college, ICT and the university. Some engagements may include partners from Saskatchewan Health Authority and other organizations.

The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, this position will actively engage in learning to develop an understanding of diverse perspectives and how to incorporate equity, diversity and inclusion into their work.

**Accountabilities**:

- Ensuring a high level of customer service with large and diverse stakeholder groups
- Understand the user(s), their role(s), general capabilities and limitations and work to develop proactive measures to resolve issues such as training and handbooks
- Ensure all work is completed with a process improvement mindset and adherence to the university policies, procedures and standards
- Ensure service level commitments are met and maintained
- As a member of the team, actively contribute, share and document findings and experiences with team members
- Maintain proficiency and technical expertise
- Perform seasonal maintenance of systems including user accounts (creation, modification) and course builds, data uploads, reports and other function as necessary
- Document client requests, solutions, best practices and procedures to evaluate and analyze for trends and proactive ways to prevent future incidents
- Contribute to the development and maintenance of standards, procedures
- Report on progress, status of issues and ongoing problems and projects
- Liaise with vendors and ICT to resolve complex problems
- Contribute to and maintain self-service programs which include lessons learned, help systems and knowledgebases to allow users to resolve their own issues
- Additional projects as assigned and required

**Qualifications**:
**Education**: A post-secondary degree specializing in information technology, educational technology or equivalent training and experience.

**Skills**: Excellent customer service skills coupled with demonstrated written and verbal communication skills; proven ability to analyze and troubleshoot IT problems; ability to accurately convey technical information to non‐technical clients; technical aptitude for acquiring new knowledge and developing skills to support an ever‐evolving suite of tools and services; and the ability to calmly and efficiently address client technical difficulties. Ability to research a wide range of IT incidents and requests as required. Keen attention to detail.

**Department**: ICT Enterprise Solutions
**Status**: Permanent
**Employment Group**: ASPA
**Full Time Equivalent (FTE)**: 1
**Salary**: The salary range, based on 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Information Technology
**Salary Phase/Band**:Phase 1
**Posted Date**: 1/21/2026
**Closing Date**: 2/10/2026 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

**Criminal Record Check**:Yes
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Not Applicable
**Vulnerable Sector Check**:Not Applicable

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve**:EDI Framework for Action**.**
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact **Human Resources**for assistance.