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Casual Support Specialist

2 weeks ago

Saskatoon, Canada itracks Full time

itracks is seeking a** Casual Support Specialist **to assist with delivering client projects and to provide support to itracks’ clients and market research participants.

**Responsibilities**:

- Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
- Respond to participant and client inquiries and perform problem solving effectively and in a professional and timely manner
- Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
- Contribute to sales growth by delivering high quality concierge support
- Work effectively in a team environment for the good of the company as well as individuals
- Perform other duties as may be assigned or requested

**Qualifications**:

- Some post-secondary education, preferably in computer technology, or related work experience
- Excellent organizational skills
- Ability to work both independently and in a team environment
- Highly proficient in Microsoft Office including Word, Excel, and Outlook
- Ability to work under pressure in a face-paced work environment