167792 - Program Officer - Department of Health and Wellness - Temporary

The Department of Health and Wellness is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

The purpose of the Program Officer is to meet with clients (individuals, employers, supervisors, and managers, as well as community, health, and government organizations) to identify and support health workforce needs and requirements.

Under the guidance of the Principal Nursing Advisor, the program officer is instrumental in promoting the programs available to various health professionals, the processes involved in criteria of eligibility for various stakeholders, community organizations, health partners, regulators, unions, and any other interested parties.

The program officer is responsible to develop, administer, assess, review workforce programs and update information including website content, program guidelines, financial return in service (RIS) and other agreements through to recommendation and agreement signing. Once the RIS agreements are in place, the program officer is the liaison with the recipient and the applicable partners or organizations, and monitors the agreement/program progress and supports the parties through any areas of concern, processing payments, potential changes required, providing oversight, and closing the files.

**Duties will include but are not limited to**:

- Provide information, advice and guidance as the initial point of contact for program eligibility and delivery relating to programs offered and administered through the DHW;
- Support and maintain effective working relationships with external service providers, stakeholders, employers and client groups to deliver programs and leverage cooperative solutions;
- Develop and provide feedback to Management relating to enhancements to program delivery and system concerns;
- Prepare written proposals and requests, situational assessments and reports on program outcomes;
- Reach out to managers and supervisors to provide information on current and upcoming potential new program initiatives programs;
- Provide guidance and assistance to clients in completing applicable forms;
- Liaison between applicants, hiring managers, and PSC and HR professionals to ensure success;
- Lead initiatives to provide outreach services to jobseekers and employers (e.g. coordinator for conferences/job fairs/events);
- Assist or deliver specific project and/or initiative outcome components such as website maintenance or video production etc.;
- Manages communications to clients for programs and outreach ensuring timely service delivery;
- Present information to educate community groups or members at large regarding programs and services available;
- Participate in various committees and project planning groups to develop, review and promote programs where appropriate.
- Other duties as required.

**Minimum Qualifications**:

- University Degree in Business Administration or related field;
- Extensive experience responding to a variety of inquiries and requests from the general public and private sector, involving obtaining and providing information;
- Considerable experience in managing and administering programs to the general public;
- Experience in negotiating contracts;
- Experience in project management and design, including research, reporting and feedback;
- Experience in effective problem-solving techniques and displays strong judgement and analytical skills;
- Demonstrated equivalences will be considered.
- Ability to work under pressure of tight and sometimes conflicting deadlines and establish work priorities;
- Ability to establish effective working relationships required to work as an effective team member;
- Ability to work independently, with mínimal supervision;
- Excellent interpersonal, presentation, problem solving and communication skills;
- Good previous work and attendance record and an acceptable criminal record check.

**Other Qualifications**:

- Experience with administering a high volume of programs (10+);
- Knowledge of various Federal and Provincial acts and regulations (FOIPP, EI, etc.);
- Knowledge of resources and programs available through other Government Departments or community organizations;
- Experience working with various levels of Government and Community Organizations; and
- Bilingual (French) is an asset.

**This competition may be used to fill future job vacancies.**

**IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN