Leader, Operational Administrative Support

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Leader, Operational Administrative Support, you will provide enhanced management, guidance and oversight across multiple teams within Emergency Management & Community Safety (EMCS), including the Canadian Police Information Centre (CPIC) Operations, Court Services and Media & Evidence Disclosure. You will act as a liaison with Community Peace Officers (CPOs) and Supervisors across four operational sections within EMCS. Primary duties include:

- Ensure the continuous, 24/7 operational integrity and reliability of the CPIC system to support critical organizational objectives.
- Oversee court-related processes, legal documentation, and evidence handling.
- Ensure full compliance with applicable privacy laws and regulatory standards governing the collection, storage, and use of video evidence.
- Collaborate on legal administrative processes, provide training to ensure compliance and efficiency.
- Work closely with Sergeants and officers to implement new workflows and assist in the development of court-related policies and procedures.
- Lead strategic collaboration with law enforcement and municipal partners to enhance collaborative outcomes and organizational impact.
- Lead the strategic direction, implementation, and optimization of technology initiatives such as Body-Worn and In-Dash Cameras.
- Oversee daily work and provide coaching, scheduling, recruitment, and performance management. Assign tasks, monitor progress, conduct evaluations, and address any performance concerns.

**Qualifications**
- A High School diploma or equivalency (e.g. GED or CAEC [Canadian Adult Education Certificate]) and at least 10 years of related combined experience including court administration and CPIC operations that includes informal or formal leadership; OR
- A completed 2 year diploma in Criminal Justice or a related field and at least 8 years of related combined experience as outlined above; OR
- A degree in Criminal Justice or a related field and at least 4 years of related combined experience as outlined above.
- Equivalent combinations of education and experience may be considered.
- A completed CPIC Maintenance Certificate and CPIC Query/Narrative Certificate.
- Proficiency working within legislative requirements of 35 Bylaws, 9 Provincial statutes, the Criminal Code of Canada, the Peace Officer Code of Conduct and Ministerial Regulation is required.
- An understanding of case flow management, court systems and procedures.
- Familiarity with Microsoft Office Suite, Administrative Penalty Notice (APN), Public One Stop Service Experience (POSSE), Customer Service Requests (CSR), Chameleon, Justice On-Line Information Network (JOIN), Administrative Penalties Information System (APIS) and previous experience in legislative interpretation will be considered an asset.
- A Community Peace Officer Level 1 designation will also be considered an asset.
- Success in this position requires exceptional time management abilities with a high degree of attention to detail in prioritizing time sensitive assignments, effective communications skills, excellent tact, diplomacy, professionalism, and the ability to deal with difficult sensitive information and demanding situations.

**Pre-employment Requirements**
- An enhanced security clearance and fingerprinting will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: Exempt
Business Unit: Emergency Management &
Community Safety

Position Type: 1 Permanent
Location: 1417C 33 Street SW

Compensation: Level M1 $113,400 - 141,700 per annum
Days of Work: This position works a 5 day
- work week earning 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week

Audience: Internal/External
-

Job ID #: 313411