Coordinator, Business Operations

Highlights of the job

EPCOR’s **North American Commercial Services (NACS)** group is hiring one (1)

**Coordinator, Business Operations & Office Support** for a **full-time, permanent** position based in Calgary, AB.

As the **Coordinator, Business Operations & Office Support**, you will manage the office of the Director, Commercial Operations, and provide administrative and coordination support to the broader Commercial Operations leadership team. This includes overseeing day-to-day administrative functions, coordinating events, resolving facilities and purchasing issues, and supporting the implementation of new technologies and processes. You will also act as a key liaison between Commercial Operations and Information Technology.

What you’d be responsible for

Reporting to the **Director, Commercial Operations**, and working closely with senior leaders, you will also provide ad hoc support to the **Senior Vice President, North American Commercial Services**. Key responsibilities include (but are not limited to):

- Providing **full administrative support to the Director**, including calendar management, travel arrangements, and coordination of director-led events.
- Offering ad hoc administrative and specialized office support (e.g., printing, binding, supplies) to the **Senior Vice President, North American Commercial Services**, as needed.
- Anticipating business needs and making administrative decisions independently where appropriate.
- Supporting the execution of business plan deliverables (e.g., organizing team events, managing milestone recognition gifts and celebrations).
- Coordinating with internal and external service providers or vendors (e.g., IT, security, couriers, office services) to resolve issues and ensure smooth operations.
- Investigating and resolving administrative issues related to internal processes (e.g., telecom billing, clothing orders, safety concerns).
- Planning and executing department events, including logistics such as venue or meeting room selection, A/V setup, catering, seating, and budget tracking.
- Maintaining and tracking confidential operational reports, action items, and business planning documents.
- Managing all purchasing cards (PCard) expenses for the Commercial Operations team, ensuring monthly reconciliation, accurate account coding, and proper attachment of corresponding receipts on Oracle.
- Offering back-up and support to peers as needed.

What’s required to be successful

**Education**:

- High school diploma is required.
- Administrative Professional Certificate or Diploma in Business Administration, Office Management (or related discipline) would be an asset.

**Experience**:

- ** 5+ years** of related office management experience, in a senior administrative or coordination role, ideally supporting multiple leaders or departments.
- Office event planning and coordination including logistics management.
- Familiarity with EPCOR systems and processes is considered an asset but not required; we value adaptability and a strong learning mindset.

**Skills & Competencies**:

- Strong **organizational**,**time management** and **problem**-**solving** skills with the ability to manage competing priorities effectively.
- Excellent **interpersonal**(social) **and communication**(both verbal and written) skills, with a proactive, **service-oriented mindset**.
- High level of **discretion and professionalism** in handling confidential information.
- Advanced proficiency in **Microsoft Office Suite** (Outlook, Word, Excel, PowerPoint, Teams), with comfort in learning new systems.
- Proficiency in **SharePoint site design and administration** is considered an asset.
- Ability to **collaborate across teams**, self-manage, and **work independently**.
- Strong **analytical and process-oriented thinking**, with the ability to identify issues, navigate internal processes, and coordinate resolutions.
- Highly skilled in **developing**and organizing** workflow**processes, ensure quality, and deliver timely services.

As the successful **Coordinator, Business Operations & Office Support**, you demonstrate strong communication skills, a proactive mindset, and the ability to work independently while resolving issues efficiently. You take initiative and anticipate the needs of the team, consistently managing a high volume of tasks with precision and prioritization. Highly organized and solutions-focused, you continuously seek opportunities to improve processes and deliver exceptional service to those you support.

Other important facts about this job

Jurisdiction: Out of Scope

Hours of work: 80 hours bi-weekly

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid w