Application Support Analyst

2 weeks ago

Montréal, Canada IT UNLOCK CONSULTING INC. Full time

**Job description**:
We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenges are waiting for you.

The responsibilities of the support analyst include, but are not limited to, the following:

- Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Establish, document and share procedures and practices for our team
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
- Liaise with teams from New York, Paris, Hong Kong
- Understand the regulated environment and the constraints of client activity
- Perform post-deployment testing of new releases (quality assurance)
- Process queries and ad hoc queries of users' search data
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
- Respect internal standards, standards and IT processes ( ITIL )
- Timely communication of project production and status to the client and IT management.
- Effective oral and written communication with various audiences and at the appropriate levels.
- Collaboration with development teams (NY / Paris) for the management of new versions
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
- Effectively manage the Customer relationship with the end user community

**Profile**
- Between three and six years of experience dedicated to support and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a finance environment is considered a plus

**Skills**:

- Ability to work with complex information systems
- Ability to contribute to production operations and establish or improve operating procedures
- Ability to structure, document, and share knowledge
- Written and oral autonomy in English
- Basic knowledge of market finance (shares, options, ETFs, etc.) is considered an asset

**Aptitudes**:

- Organized
- Methodical
- Analytical
- Communication skills
- Teamwork

**Technologies**:

- SQL - SQL Server, Oracle
- Linux, UNIX, Windows, Azure
- Support / Ticketing tool
- Scripting languages (Bash, Python, Powershell, etc.)
- Autosys or other job scheduling tools
- Diverse programming languages

Thanks & Regards,

**Kunika Sunaria**

**Sr. Technical Recruiter**

**IT Unlock**

** (514) 556-1514
**Job Types**: Full-time, Permanent

**Salary**: From $85,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Signing bonus

COVID-19 considerations:
To prevent the spread of COVID-19: Maintain a safe distance from others (at least 1 meter), even if they don’t appear to be sick. Wear a mask in public, especially indoors or when physical distancing is not possible.

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