Hydrographic Technical Support Lead

**Overview**
Are you an enthusiastic hydrographic surveyor or geomatics engineer with survey experience? Are you keen to work with leading edge sonar mapping and imaging technology? Ping DSP Inc, an internationally respected leader in the development and production of 3D imaging and hydrographic survey sonars is seeking a talented **Hydrographic Technical Support Lead** to join our growing team.

We are looking for an experienced surveyor to assist in conducting demonstrations and training, to provide technical support for customers, and to process data for case studies. The position will be on site at our office in North Saanich and will also include occasional travel to US and international locations in support of sales and market development.

Ping DSP is a growing ocean technology company and offers a supportive and friendly work environment, health benefits, and an incredible waterfront office location. As a small company that is part of the much larger Norbit AS, a well-respected worldwide commercial sonar company, Ping DSP offers the best of both worlds career wise. You will make a significant impact within a small, talented, and environmentally driven technology company, while taking advantage of the knowledge, resources, and support benefits of a much larger organization.

**Key Responsibilities**:

- **Technical Support**: Provide technical support to customers, including help with operational and survey questions, investigating and debugging operational anomalies remotely using Teamviewer, issuing RMA’s when required, training resellers to provide first level support
- **Training**: Provide training to customers and resellers as needed. Training is primarily limited to system operation but in some cases it is also helpful to provide some help with basic hydrography (e.g. patch test etc). In some cases training may be via a remote internet connection to support a customer or reseller and in some cases training will be on-site and require international travel.
- **Data Processing**: Collect and process survey data (bathymetry, 3D sidescan and/or 2D sidescan) for use in generating case studies or system testing. Applications may include high accuracy coastal and inland hydrography, habitat mapping, engineering surveys, search and locate, rapid environmental assessment, structure mapping, water-column surveys. Use of different 3rd party survey software products will be necessary (e.g. Hypack, Qinsy, SonarWiz, Caris etc).
- **Documentation & Reporting**: Provide written reports of activities as needed. Document support calls and issues within a ticketing system.

**Qualifications**:

- Minimum **2 years experience** in hydrographic surveying.
- **Canadian Citizen or Permanent Resident**:

- Strong knowledge of shallow water, **high accuracy surveying methods** (e.g. RTK, PPK).
- Strong technical knowledge of **MBES systems and INS systems**and ability to determine and resolve system problems
- Strong **computer and network troubleshooting** skills
- Proficiency in **3rd party hydrographic software and sidescan imaging software** (proficiency with multiple software packages is an advantage).
- Excellent **communication, and customer listening skills**:

- Excellent **organizational and time management skiils**:

- Excellent **teaching skills and patience**:

- **High integrity and genuine interest** in supporting customers and in working with others in the company towards common goals
- Keen interest in promoting understanding and responsible **stewardship of all underwater environments**

**Remuneration**
- Competitive annual salary
- Commensurate with experience.

**Why Join Ping DSP?**

**Job Types**: Full-time, Permanent

Pay: $18.00-$100.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North Saanich, BC V8L 5R7: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hydrographic surveying: 2 years (preferred)

Work Location: In person