Bilingual Administrative Assistant

1 week ago

Laval, Canada Les Centres Masliah Audioprothésistes Full time

Les Centres Masliah is a leading provider of hearing healthcare services. We are committed to delivering exceptional quality care to our clients while fostering a dynamic and welcoming work environment for our employees. Joining our team means being part of a passionate and dedicated group focused on continuous improvement in healthcare services. We prioritize skill development and collaboration.

**Your Role**As a **Bilingual Administrative Assistant**, you will be a key ambassador for our clinic located in **Laval**. You will play a vital role in creating an outstanding client experience while supporting the team in managing daily operations. Your contributions will be essential to the smooth running of our administrative activities.

**Key Responsibilities**
- Greet and assist patients in a professional and friendly manner.
- Manage phone calls, including appointment scheduling, follow-ups, and handling inbound inquiries.
- Prepare and verify medical files to ensure compliance and accuracy.
- Coordinate and confirm appointments for multiple healthcare professionals.
- Handle billing processes, process payments, and follow up on accounts receivable.
- Receive and process patient packages with meticulous tracking.
- Oversee stock and accessory management.
- Maintain filing, archiving, and organization of administrative records.
- Provide support to professionals with various administrative tasks as needed.

**What Were Looking For**
- **Bilingualism (French/English) is required.**:

- Previous experience in a medical clinic or similar administrative role (an asset).
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Autonomy, proactiveness, and teamwork-oriented mindset.
- Familiarity with payer organizations such as RAMQ, CNESST, and Veterans Affairs (an asset).
- Positive attitude, professional ethics, and a welcoming demeanor.
- Experience with **Medesync** (an asset).
- Excellent customer service skills, particularly when working with elderly clients, ensuring a warm, respectful, and attentive approach.

**What We Offer**
- **Competitive salary: 22 to 26 $/h (based on experience).**:

- **Group insurance plan** after 3 months (including extended health, vision, disability, and life insurance).
- Employer contributions to a **group RRSP**.
- **Stable work schedule**: Monday to Friday, **37.5 hours per week (9:00 AM 5:00 PM).**:

- **Work location**: 3030 Boul. le Carrefour M-100, Laval, QC H7T 2P5

**Note**: Our bilingual administrative assistants work directly with a diverse clientele, including elderly and vulnerable patients. **Fluency in both French and English is essential** to ensure clear, precise, and empathetic communication with all patients, regardless of their preferred language.

**Job Types**: Full-time, Permanent

Pay: $22.00-$26.00 per hour

**Benefits**:

- Company events
- Disability insurance
- Extended health care
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- administration: 1 year (preferred)
- Customer service: 1 year (preferred)
- clinical: 1 year (preferred)

**Language**:

- Français/French (required)

Work Location: In person

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