Innovation + Technology Specialist

**ABOUT ETRO**

**As a Vancouver-based construction management and general contracting firm who’s doing things differently, we’re looking for you to bring your unique experience and insight to the ETRO team. You lead with innovation and grow by questioning how things can be done better. You add value to lives and communities by creating meaningful relationships with others and show up curious to learn. You’re determined to find a solution to any and every obstacle you’re presented with, and dedicated to making an impact. You’re a disrupter at heart who’s ready to change the construction industry. And, you’re ready to join a team where success isn’t just about the bottom line - where it’s rooted in putting people first; developing endless opportunities for personal and professional growth and creating long-lasting relationships built on trust, transparency and quality. This is ETRO, and we are builders. Join us as we build for the future.**

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THE ROLE

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KEY RESPONSIBILITIES

What you’ll get up to as the Innovation + Technology Specialist: *

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- Provide IT support to the head office and site teams, locally and remotely (over phone, remote connection, using Slack, eMail or any other communication channel).
- Manage and support the Google Suite accounts (onboarding/offboarding), and all user device set ups.
- Maintain and update Knowledge Base documentation for end user guidance.
- Support implementation of new IT and business technology solutions.
- Setup and maintain project sites (including all IT infrastructure, systems, network and devices).
- Create and maintain the technical documentation for the organization’s environment
- Support and manage the organization's cybersecurity program according to regulatory requirements and industry best practices.
- Manage relationships with contracted support providers to maintain and troubleshoot any IT or technology issue, until it is working as expected.
- Work closely with the I+T Manager to ensure policies and procedures, instructions, and guidelines of the I&T department are followed.

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WHO YOU ARE

If we were to ask, people would describe you as:
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- A self-starter able to prioritize effectively; works well either independently or in a group.
- A person of integrity, accountability, teamwork, innovation who’s committed to growth.
- Motivated to find a solution when confronted by a problem - no matter the size.
- One who seeks ways to do things better; eagerly activates and embraces change.
- Curious, collaborative, passionate and extremely detail oriented (it’s a passion thing).
- A creative thinker whose mind works ahead of the curve; history of spotting trends.
- A steward of your community; committed to giving back and serving others.
- Able to work in a fast-paced environment; effectively manages workload to meet deadlines while remaining results oriented and delivering exceptional work.

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SKILLS / EXPERIENCE

On top of your passion to work in a growing business full of professionals in the trade, here’s what we’re looking for:
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- Bachelor’s Degree in Computer Science or Software Engineer or equivalent industry experience and certifications.
- 1 years of related IT Administration work experience.
- Knowledge on Windows OS, Google Suite Administration & Apps, and Cloud Computing.. Certification is a plus.
- Experience with cloud computing, virtual hosts, web hosting and DNS management.
- Strong experience and knowledge of MS Windows 10/11 administration and support.
- Ability to multi-task and work in a fast-paced, team oriented, collaborative environment.
- Strong problem solver with analytical and critical thinking skills.
- Certifications in ITIL Foundation and Procore Administration are considered an asset.
- Passionate about training and dealing with the end users, as well as, management of the day-to-day IT operations.
- Excellent communication and client service skills, including the ability to defuse situations, and to deal with individuals who might not fully understand the technology.
- Comfortable working in fast growth environments.
- Excellent communication & documentation skills.
- Ability to work under pressure, and multitask.
- Patience to solve technical problems with end users.
- Highly organized, detail oriented and self-motivated.

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OUR COMMITMENT TO YOU

At ETRO, our number one priority is our people. This means creating an environment and culture where our team members can thrive. Here’s a brief glimpse of what we offer to ensure that every ETRO team member is taken care of:
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- Programs and opportunities to continuously improve and develop skills, both personally and professionally, through an internal mentorship program and paid training.
- Recognition programs to celebrate and congratulate excellence in the workplace.
- A comprehensive Benefits Program.
- A focus on health and wellness, including $500 a year towards fitness/movement related classes, passes, and memberships.
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