Ibm Sterling Production Support Specialist

1 week ago

Montréal, Canada Vaspire Technologies Full time

**Title: Principal Consultant OR Senior Principal Consultant - APS Lead**

**Location: Montreal, QC (Must work from office all 5 days per week).**

The purpose of this job is to manage and support all aspects of **IBM Sterling Connect Direct, Axway Transfer CFT and Secure transport administration**. This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

**Main Responsibilities**:

- Configuration, implementation and support of at least 2 out of the following products: IBM Sterling Connect Direct, Axway Transfer CFT and Axway Secure transport.
- Understand business requirements and design solutions accordingly
- Ensure quality standards in release
- Work with External partners/Vendors to resolve issues or to implement new flows.
- Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
- Follow the required policies and procedures for the incident, problem and change management
- Ensure service performance expectations are met with service levels and quality

**Qualifications we seek in you**

Minimum Qualifications
- Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or
- A degree in Computer Science, IT, Systems Engineering or a related qualification.

**Required Skills**:

- Knowledgeable about the Product Architecture
- Hands-on experience with at least 2 out of the following products: Connect Direct, Axway Transfer CFT and Secure transport installation, configuration and disaster recovery procedures
- Has worked on Patching and Migrations
- Has Supported the products as an L3
- Must have good troubleshooting and analytical skills
- Excellent communication skills (verbal and written)
- High energy, results driven person with strong interpersonal skills
- Able to work under mínimal supervision

**Preferred/Desired Skills**:

- Capital Markets Domain knowledge is preferred
- Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
- Knowledge about other products like Control-M, MQSeries and/or NetBackup is preferred.
- Shell/Python Scripting proficiency

**Performance Goals**
- Meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPI) related to production support.
- Improvements and optimizations to stabilize the environment

**Specific features of the activity**
- Resource is required to work from Montreal, QC
- Resource should be open to work in Early Morning/Late Morning Shifts
- Resource should be keen to learn newer things related to technology and domain
- Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge

Pay: $120,000.00-$130,000.00 per year

Work Location: In person

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