Production Support Analyst Iii

6 days ago


Montréal, Canada eTeam Inc. Full time

**Job title:

- Application Production support**

**Duration:

- 12 Months**

**Responsibilities**:

- Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases, standards and patches.
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
- Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
- Coordinate post-migration validation in production environment with users, and coordinate end-to-end testing as necessary.
- Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
- Participate in global projects working with teams from US, Canada, Paris, India.

**Minimum required qualifications**
- Must have experience with UNIX, Linux and Shell Scripts.
- Must have experience with Oracle (preferred) SQL and PL/SQL.
- Ability to work under pressure to support critical 24x7 production platform.
- Must be able to work flexible hours (morning shift, evening shift, weekend support).
- Experience of working with geographically diversified teams.
- Must possess strong problem-solving skills.
- Must be fluent in written and verbal communication in English.
- Must possess time management and priority management skills.
- Must be a team player while being able to work autonomously.

**Preferred qualifications**:

- Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, encryption, IBM MQ Series etc. will be an asset.
- Ability to use Excel for data analysis and reporting is an asset
- ITIL Framework knowledge will be an asset



  • Montréal, Canada AIG Full time

    Description de poste en anglais à suivre / English job description below Qui nous sommes L’American International Group, Inc. (AIG), est l’une des principales sociétés d’assurance au monde. Le groupe AIG offre une vaste gamme de services et de produits d’assurance de dommage dans environ 70 pays et juridictions. Nous offrons divers produits et...


  • Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve on a...


  • Montréal, Canada Cintas Full time

    **Requisition Number**: 201054 Cintas is seeking a Production Associate - Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift supervisor. The tasks for this position may include hanging or sorting garments, bagging or folding product, rolling mats, cleaning the work...


  • Montréal, Canada Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...


  • Montréal, Canada Pharma Mfg. Company Full time

    **Production Operator II/III / Sr. Operator (OSD Manufacturing)** **Location**: Chantilly, VA USA **Compensation**: Based on experience **Shifts Available**: - 2nd Shift: 4:00 PM - 12:30 AM - 3rd Shift: 12:00 AM - 8:30 AM **Must be open to overtime and shift flexibility** **About the Role**: We are seeking experienced and detail-oriented **Production...


  • Montréal, Canada Computershare Full time

    **Location: Montreal, CA (Hybrid)** This is a hybrid position primarily based in Montreal, CA We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. Voir Version...


  • Montréal, Canada Aalpha Tech Global Full time

    Technical Skills Knowledge on Linux, Middleware, SQL & monitoring tools. Familiarity with Production tools like Geneos, Service Now, Confluence, Autosys etc. Knowledge of ITIL concepts and principles. Good Knowledge on Python and ITIL certification will be considered as asset Basic knowledge of Linux, Windows, SQL is mandatory Mandatory: Expertise in one of...


  • Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Product Manager III to join our Payments (Shared Services) team to build experiences and services that help drive the success of merchants across the globe. You will be responsible for...


  • Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Product Manager III to join our Capital team, a key program within Financial Services that has grown 3x in the past couple of years. You will work closely with the Data Science, Risk...


  • Montréal, Canada Cintas Full time

    **Requisition Number**: 201059 Cintas is seeking a Production Associate - Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift supervisor. The tasks for this position may include hanging or sorting garments, bagging or folding product, rolling mats, cleaning the work...