Ibm Mq Consultant

**Job Title: Principal Consultant-IBM MQ APS**
**Job Location: Quebec, Canada (Onsite)**
**Job Duration: Long-Term Job DescriptionThe purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support to junior (Level 1) Control-M(CM) administrators.This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.**

**Responsibilities**
- **The main responsibilities include configuration, implementation and support of IBM MQ.**:

- **Understand business requirements and design solutions accordingly.**:

- **Ensure quality standards in release.**:

- **Take care of incidents, escalate to Client or third parties as necessary.**:

- **Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.**:

- **Work with the right teams within Genpact, Client or third parties for the implementation of change.**:

- **Follow the required policies and procedures for the incident, problem and change management.**:

- **Ensure service performance expectations are met with service levels and quality.**:

- **Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.**:

- **Knowledgeable about the MQ Architecture.**:

- **Familiarity with Windows, Linux Operating system.**:

- **Hands-on experience with MQ installation, configuration, and Disaster Recovery (DR) procedures.**:

- **Has worked on multiple MQ Fix packs/Patching.**:

- **Has worked on a MQ Migration.**:

- **Thoroughly understands the following MQ topics,**:

- **MQ Installation and Configuration.**:

- **MQ Point to Point Setup.**:

- **MQ Server and Client Architecture.**:

- **MQ Secured Socket Layer (SSL) Certificate implementation.**:

- **Hands on experience on MQ migration and Upgrade.**:

- **Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.**:

- **Raising a Case/Problem Management Report (PMR) with IBM.**:

- **Has worked with MQ support on Level 3 issues.**:

- **Must have good trouble shooting and analytical skills.**:

- **Excellent communication skills (verbal and written).**:

- **High energy, results driven person with strong interpersonal skills.**:

- **Able to work under mínimal supervision.**

**Minimum Qualifications**
- **Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.**

**Preferred Qualifications/ Skills**
- **Capital Markets Domain knowledge is preferred.**:

- **Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.**:

- **Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.**:

- **Basic understanding of IT infrastructure and troubleshooting.**:

- **Technical and system expertise in relevant IT workstreams.**:

- **Strong analytical and problem-solving skills.**:

- **Ability to work autonomously.**:

- **Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.**:

- **Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.**:

- **Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.**:

- **Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.**:

- **Continuously improves support processes, documentation, and training materials to enhance support capabilities.**:

- **Strong involvement in design, architecture implementation and postmortems.**:

- **Strong communication skills (written and verbal).**:

- **Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.**

Pay: $85.00-$90.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

**Experience**:

- IBM: 5 years (required)
- MQ: 4 years (required)
- RDQM: 5 years (required)