Tenant Services Coordinator

2 weeks ago

Toronto, Canada GWL Realty Advisors Full time

**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We’re looking for a Tenant Services Coordinator who is extremely customer service driven and enjoys administrative work This role is on the front-line and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.

**RESPONSIBILITIES**:
**Coordination + Administration**:

- Administrative duties such as maintenance of information into property management systems, inputting work orders, managing monthly tenant billables, purchase orders and other related job functions
- Assisting with coordination and execution of events
- Maintaining event calendars, assisting with coordinating new tenant welcome package, and various ad-hoc projects
- Assisting with Tenant Satisfaction Surveys and summaries
- Ensure proper file management and archive of files
- Responsibility for ongoing management of the management office (supplies, copiers, courier, and associated budgets)

**Communication + Customer Service**:

- Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
- Managing the communication and execution of tenant Advisory Notices

**QUALIFICATIONS**:

- 1+ year of customer service experience
- Previous administrative experience preferred
- Passionate about customer service and always looking for ways to go above and beyond
- Nimble + adaptable with strong organizational skills
- Excellent problem-solving skills and able to navigate complex situations
- Interested in property management
- Proficient with Microsoft Office
- A high level of professionalism as this role works with professional tenants
- Collaborative nature with strong communication skills
- Post Secondary education

**What we Offer**:

- 3 Weeks of Vacation per year
- 3 Paid Personal Days per year
- Up to $2,000 annual Education Allowance
- Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
- Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

**Our Business***:
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

**Our Commitment to Diversity***:
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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