Tenant Services Coordinator

Accelerate your career We're proud to share that Triovest is now part of Colliers, further strengthening Colliers' position as Canada's largest commercial real estate services firm. This marks an important milestone in our journey and brings new opportunities for growth as we join forces with a globally recognized leader in the industry.

We are seeking a Tenant Services Coordinator to join our team at 2 Bloor Street West, Toronto. In this role, you will serve as the primary point of contact for tenants and clients within the assigned portfolio, ensuring prompt, consistent, and high-quality service. You will also support the Property Management team by maintaining efficient communication and documentation processes to help deliver an exceptional tenant experience. A requirement of this role is to be onsite 5 days per week.

KEY RESPONSIBILITIES

• Acting as the primary receptionist for the Property Management office, including managing the main office line, greeting visitors, and coordinating office services (couriers, catering, calendar management, files, equipment, and inventory).
• Managing the Angus Anywhere Tenant Work Order system, assigning work orders, following up on tenant requests, and ensuring timely completion in line with KPIs.
• Preparing and issuing quotes for chargeable tenant services and providing administrative support for the tenant chargeback process.
• Communicating with tenants daily, preparing advisories, and coordinating tenant services such as Conference Centre, Tenant Lounge, elevator bookings, and move-ins/outs.
• Maintaining tenant and property contact records, including Tenant Manuals.
• Assisting with the coordination of tenant and community events as the Tenant Services Coordinator.
• Administering the Tenant and Contractor Insurance Certificate Program.
• Supporting Tenant Satisfaction Surveys and implementing resulting action plans.
• Managing and maintaining the tenant engagement app and social media accounts, contributing creative marketing support for property newsletters and posts.
• Providing administrative support to the property management team, including backup for the Property Administrator role.

QUALIFICATIONS & ATTRIBUTES

• Holds a post-secondary degree or has equivalent work experience.
• Minimum one (1) year of office administration experience, ideally in professional services.
• Prior experience in property management and/or real estate is an asset.
• Proficiency in Microsoft Office is preferred.
• Possesses superior communication and organization skills.
• Dedication to delivering exceptional service consistently.
• Adaptability to change with a positive outlook, consistently delivering successful results within specified time frames.
• A team-oriented approach to achieving goals and objectives.
• Unwavering commitment to performing with exceptional integrity, fostering an environment built on trust, honesty, and respect.
• Proven organizational and multitasking abilities, with a capacity to meet deadlines with complete ownership and accountability.

Triovest is an Equal Opportunity Employer

At Triovest, we are committed to building a team and culture that embraces diversity as our strength. As Canada's top private commercial real estate firm, we strive to create an inclusive workplace where everyone feels valued. Our progressive approach means we're always looking for fresh perspectives and innovative ideas. We're committed to doing the right thing and living up to our core value of integrity by always following the law. Our Code of Conduct is designed to ensure legal compliance and to build trust with our clients and stakeholders. If you need accommodations, we are here to help—just let us know.

Join us and be part of a forward-thinking team that's shaping the future of commercial real estate.