Front Desk Agent

2 weeks ago

Duncan, Canada Thunderbird Motor INN Full time

Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations We are looking for Customer Service Representative to join this fantastic team

**Duties and Responsibilities**:

- Greet guests warmly upon arrival and assist with check-in procedures.
- Process reservations, cancellations, and modifications accurately.
- Provide information about motel facilities, services, and local attractions.
- Handle transactions, and billing with accuracy and discretion.
- Ensure the security of guest information and maintain confidentiality.
- Maintain the cleanliness and organization of the front desk area.
- Address guest complaints and resolve issues in a timely and professional manner.
- Collaborate with other staff members to ensure guest satisfaction and safety.
- Complete but not limited to asigned tasks such as filing, data entry, and report generation.
- Assist with laundry tasks such as washing, drying, and folding linens.
- Help with housekeeping duties, including cleaning common areas.
- Be able to perform 2 night auditor shift per week.

**Qualifications**:
ability to work in a multi-tasking, fast paced environment.

Previous Customer Service experience is an asset.

Basic computer knowledge is required.

We look forward to an opportunity to meet you

**References are preferred.**

Pay: $17.40-$20.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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