Front Desk Agent
8 hours ago
**Job Summary**
**Duties and Responsibilities**:
- Greet guests warmly upon arrival and assist with check-in procedures.
- Process reservations, cancellations, and modifications accurately.
- Address guest complaints and resolve issues in a timely and professional manner.
- Collaborate with other staff members to ensure guest satisfaction and safety.
- Provide information about motel facilities, services, and local attractions.
- Handle transactions and billing with accuracy and discretion.
- Maintain the cleanliness and organization of the front desk area.
- Ensure the security of guest information and maintain confidentiality.
- Complete but not limited to assigned tasks such as filing, data entry, and report generation.
- Clean assigned rooms and public spaces, including dusting, making beds, replacing linens, sweeping, vacuuming, mopping, bathroom cleaning, window cleaning, and replenishing rooms with supplies.
- Support cleaning staff to finish delayed tasks including folding linens/supplies and washing/drying tasks.
- Cleaning up parking lots and motel hallways by removing litter and trash
**Qualifications**
- Previous hospitality or customer service background preferred
- Excellent communication and relationship-building abilities
- Flexibility to work various shifts including weekends and holidays
- Proficiency with computer systems and software
- Must be available for all scheduled shifts and training sessions
- Commitment to delivering outstanding guest experiences
**Job Type**: Part-time
Pay: $18.00-$20.00 per hour
Work Location: In person
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