Front Desk Supervisor

7 days ago

Duncan, Canada Thunderbird Motor INN Full time

Thunderbird Motor Inn is searching for a customer centric Front Desk Supervisor. You are responsible for the overall performance of the Front Desk team including night auditor. You will provide leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service, and completing administrative tasks, while maximizing room revenue and occupancy. You will be working a rotating schedule, covering shifts on the front desk and night auditor.

**Summary of Responsibilities**:Reporting to the General Manager, the Front Desk supervisor’s responsibilities and job duties include:

- Supervise, hire and train staff in all the job duties, safety procedures and company policies, managing day to day operations
- Manage the Front Desk, Housekeeping, assign/review the workflow, and Maintenance plus maintain the property on a daily basis.
- Make reservations, amend reservations, check in & check out guests and attend to their needs.
- Establish work schedules and procedures, coordinate tasks with the Housekeeping department. Develop and implement policies and procedures for daily operations
- Manage requisition or order materials, equipment and supplies. Negotiate with suppliers. Arrange for maintenance and repair work
- Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions. Resolve work-related problems, prepare/submit progress and other reports
- Managing payment (payroll, accounts receivable and payable)
- Conduct performance reviews and performance management regularly
- Complete daily checklists and clearly communicate through daily pass on with colleagues
- Rate and room inventory management. Maximize room revenue through guest satisfaction. Manage inventory levels to drive revenues during peak periods
- Seek feedback on guest satisfaction and resolves problems in meaningful ways to exceed expectations
- Develop, implement and maintain new incentives to motivate employees.

**Job Requirements**:

- Excellent verbal & written communication skills, must be able to talk, listen and speak clearly on telephone
- Strong guest service orientation and training skills background required
- Working knowledge of Word, Excel, being able to create and maintain spreadsheets
- enthusiastic, highly organized, a multi-tasker, prioritize job duties, attention to details and open to learn.
- Must be willing to work overnights, holidays and weekends. Full available schedule to be able to cover sick calls.
- Ability to work flexible schedules and fill in staff shifts (including evenings, weekends and overnights if required)
- Performs any and all other job duties as assigned by the management team

**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- front desk supervisor: 1 year (preferred)
- Hotel or Motel: 3 years (preferred)

Work Location: In person

  • Front Desk Agent

    2 weeks ago

    Duncan, Canada Super 8 Hotel, Duncan Full time

    Located at the city center of beautiful Duncan, this newly managed Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, growing team, and are looking for energetic and...

  • Front Desk Agent

    1 week ago

    Duncan, Canada Super 8 Hotel, Duncan Full time

    Located at the city center of beautiful Duncan, this newly managed Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, growing team, and are looking for energetic and...

  • Front Desk Clerk

    3 days ago

    Duncan, Canada M'akola Housing Society Full time

    **EMPLOYMENT OPPORTUNITY** **Front Desk Clerk - Casual / On-Call** M’akola Housing Society Duncan, BC - Ts-i-ts-uwatul Lelum Do you have a background in healthcare or experience working with seniors or Elders? Are you looking for an opportunity with a flexible schedule, convenient location and positive work environment? The Casual/On-call Front Desk...

  • Front Desk Clerk

    2 weeks ago

    Duncan, Canada M'akola Housing Society Full time

    Salary: $23.54 **EMPLOYMENT OPPORTUNITY** **Front Desk Clerk - Casual, On-Call** M'akola Housing Society Duncan, BC - Ts-i-ts-uwatul Lelum M'akola Housing Society is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team...

  • Front Desk Agent

    4 days ago

    Duncan, BC, Canada Thunderbird Motor Inn Full time €18 - €20

    Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, a strong customer service...

  • Front Desk Receptionist

    1 week ago

    Duncan, Canada Thunderbird Motor Inn Full time

    Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations! We are looking for Customer Service Representative to join this fantastic team! **Duties and Responsibilities**: - Greet guests warmly upon arrival and assist with check-in procedures. - Process reservations, cancellations, and modifications...

  • Front Desk Agent

    1 week ago

    Duncan, Canada Thunderbird Motor INN Full time

    Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations! We are looking for Customer Service Representative to join this fantastic team! **Duties and Responsibilities**: - Greet guests warmly upon arrival and assist with check-in procedures. - Process reservations, cancellations, and modifications...

  • Front Desk Agent

    2 weeks ago

    Duncan, Canada Thunderbird Motor INN Full time

    Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations! We are looking for Customer Service Representative to join this fantastic team! **Duties and Responsibilities**: - Greet guests warmly upon arrival and assist with check-in procedures. - Process reservations, cancellations, and modifications...

  • Front-end Supervisor

    7 days ago

    Duncan, Canada Thrifty Foods Full time

    **Requisition ID**: 169637 **Career Group**: Store Careers **Job Category**: Retail - Front End **Travel Requirements**: 0 - 10% **Job Type**: Full-Time **Country**: Canada (CA) **Province**: British Columbia **City**: Duncan **Location**: 9471 Duncan Thrifty **Postal Code**: V9L 6X2 Our family of 134,000 employees and franchise affiliates share a collective...

  • Front-end Supervisor

    7 days ago

    Duncan, Canada Thrifty Foods Full time

    **Requisition ID**:169667 **Career Group**:Store Careers **Job Category**:Retail - Front End **Travel Requirements**:0 - 10% **Job Type**:Part-Time **Country**:Canada (CA) **Province**:British Columbia **City**:Duncan **Location**:9471 Duncan Thrifty **Postal Code**:V9L 6X2 Our family of 134,000 employees and franchise affiliates share a collective passion...