Front Desk Agent
1 week ago
Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations We are looking for Customer Service Representative to join this fantastic team
**Duties and Responsibilities**:
- Greet guests warmly upon arrival and assist with check-in procedures.
- Process reservations, cancellations, and modifications accurately.
- Maintain the cleanliness and organization of the front desk area.
- Address guest complaints and resolve issues in a timely and professional manner.
- Collaborate with other staff members to ensure guest satisfaction and safety.
- Complete but not limited to assigned tasks such as filing, data entry, and report generation.
- Provide information about motel facilities, services, and local attractions.
- Handle transactions, and billing with accuracy and discretion.
- Ensure the security of guest information and maintain confidentiality.
- Support cleaning staff to finish delayed tasks including folding linens/supplies and washing/drying task.
- Cleaning up parking lots and motel hallways by removing litter and trash
**Qualifications**:
ability to work in a multi-tasking, fast paced environment.
Previous Customer Service experience is an asset.
Sufficient computer knowledge is required.
We look forward to an opportunity to meet you
**2 References are requested.**
**Job Type**: Part-time
Pay: $17.50-$20.00 per hour
Additional pay:
- Overtime pay
**Benefits**:
- Company events
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Hotel: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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