Customer Service

11 hours ago

Woodbridge, Canada Exact Machine Service, Inc. Full time

**Overview**
We are seeking a detail-oriented and organized Customer Admin who is also experienced with warehouse admin to join our dynamic team.

In this role you will be hired as a contractor for 9 months with Exact Machine Service, Then on month 10, will be hired as a direct hire by our international machine builder partner. All training will handled by our machine builder partner and at all times will be supporting this VIP customer of ours.

**Customer Service**:

- Provide accurate and timely response to all customer inquiries coming into the Customer Support Center. Forward technical requests to technical service specialists for handling, forward scheduling issues to the Regional scheduling teams and present any significant customer issues to the Technical support manager.
- Order entry: enhance the customer service process through efficient and accurate order entry.
- Process customer quotes and purchase orders for parts and services.
- Provide information to customers, sales, and distributors regarding pricing, shipments, backorders, stock status, or other general inquiries.
- Monitor blanket orders to ensure orders are processed and done timely.
- Answer incoming customer service telephone calls from the 800 number and direct extension, and promptly return all calls.
- Utilize the SOP and Service module to process sales orders, create back orders, invoice orders, and create RMAs for returns

**Regional Stocking Facility**:

- Perform accurate and timely pick, pack and ship functions related to orders shipped from the regional stocking facility.
- Maintain and review inventory levels with the National Consumables Sales manager to attain product turn and accuracy objectives.

Pay: $25.00-$38.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- warehouse: 3 years (required)
- inventory management: 3 years (required)
- customer service: 3 years (required)

Work Location: In person

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