Customer Service Representative

5 days ago

Woodbridge, Canada Elac Research Inc. Full time

About Us:
ELAC is a leader in high-performance audio solutions, known for innovation and excellence. We are seeking a detail-oriented and customer-focused Customer Order & Logistics Coordinator to join our team.

Job description

The Customer Service Coordinator customer service functions to ensure smooth operations and high levels of customer satisfaction. This role involves handling customer inquiries and orders, communicating with suppliers, placing and tracking orders, and performing light accounts receivable tasks.

Key Responsibilities:
Customer Service:

- Process customer orders, ensuring accuracy and timely fulfillment.
- Address and resolve customer issues or complaints, escalating to higher management if necessary.
- Maintain customer order records and update customers on order status.

Accounts Receivable:

- Perform light AR tasks including generating invoices, tracking payments, and following up on overdue accounts.
- Assist with reconciliation of accounts and preparation of financial reports as needed.

**Education**:

- High school diploma or equivalent; associate’s or bachelor’s degree in business administration, supply chain management, or a related field preferred.

**Experience**:

- Previous experience in supply chain coordination, customer service, or a similar administrative role is preferred.

**Skills**:

- Experience in order processing, logistics, or customer service.
- Strong problem-solving and organizational skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with ERP systems.
- Basic understanding of accounts receivable processes.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.

Why Join Us?
- Be part of a growing and dynamic company.
- Work in a collaborative environment with a focus on customer satisfaction.
- Competitive salary and benefits.

Working Conditions:

- Office environment with standard working hours.

Compensation:

- Competitive salary based on experience.
- Benefits package

Pay: $47,095.00-$52,133.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- 1. Do you have experience processing customer orders and handling shipping logistics?

2. How many years of experience do you have in customer service, logistics, or order fulfillment?
3. Are you familiar with any order management or ERP systems? If so, which ones?

4. A customer calls asking, “Where is my order?” How would you handle this inquiry?
5. A shipment arrives damaged, and the customer is upset. How would you resolve this issue?
6. A customer claims they were charged the wrong price. How would you investigate and respond?
7. You notice an order hasn’t shipped due to a warehouse delay. What steps would you take?

Work Location: In person

Application deadline: 2025-02-28

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