Appliance Service Technician

2 weeks ago

Woodbridge, Canada Kampen Appliance Service Full time

**Appliance Service Technician**

**Join a Great Team with a Great Work Environment**

The Service Technician is responsible for providing courteous and professional technical service to all of Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards of customer service excellence.

**Main Responsibilities**
- Diagnose and repair premium residential appliances in customer’s homes and in shop as necessary
- Organize and maintain a clean and safe work environment in each customer’s home, following all safety rules, policies and procedures
- Trace electrical circuits, follow diagrams and conduct tests to locate shorts and grounds
- Provide customers with information regarding the operation and care of appliances and respond to customer inquiries, ensuring customers fully understand the situation and are satisfied
- Proactively promote other services and programs to customers
- Complete required written documentation for customers such as estimates (including recommendations on whether appliance repair or replacement is a better choice), invoices and purchase orders and collect payments
- Operate and maintain company vehicle along with managing the inventory of truck stock to ensure appropriate parts are available for service calls
- Attend manufacturer training to keep up to date on new products
- Meet or exceed all of Kampen’s “Customer Service Promise” performance standards

**Essential Requirements**:

- A minimum of 2 years of related mechanical repair experience (home appliance experience preferred)
- Demonstrated technical expertise
- ODP (Ozone Depletion Prevention) card
- Excellent customer service skills
- Detail oriented, diligent and organized
- Ability to work independently and as part of a team
- High school diploma
- Valid driver’s license and basic knowledge of cities in GTHA
- Strong verbal and written communications skills

**Assets**:

- G3 gas license (or willingness to be trained)

**What Kampen Offers**:

- Excellent compensation package (base salary, no commission)
- Health and dental benefits
- Company van and tools for service calls
- Progressive and positive working environment (great customer reviews)
- Great working conditions in high end homes
- Career development - extensive training and support will be provided (no Sub Zero/Wolf/Asko/Sirius/Cove experience is required).

If you are customer focused and interested in servicing premium products with the best product backing in the industry,please send a resume via this website.

Kampen is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify GBC and we and Kampen will work with you to meet your needs.

**About GBC HR**

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Woodbridge, ON L4L 5Y8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- mechanical: 2 years (preferred)

Work Location: In person

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