Manager, Business Development

**Key Responsibilities**:

- Customer Relationship Management:

- Developing our customer relationships to ensure that Burloak is recognized as a global leader of additive manufacturing solutions
- Identify, capture, maintain, and foster key accounts across all industry segments
- Actively maintain Burloak’s CRM database; support the improvement of Burloak’s CRM utilization
- Pipeline generation:

- Responsible for developing leads, lead maturation, and opportunity conversion
- Develop pipeline process for high growth target customers
- Gather pipeline intel and discuss progress against previously targeted customers
- Look for opportunities for new products and processes
- Commercial Responsibilities:

- Work with customers to review & assess opportunities for additive manufacturing, heat treatment services, lab testing services, and CNC machining services
- Respond to RFI's/RFP's in a timely manner, ensure that we submit well-structured proposals demonstrating our value proposition; involve cross functional team to validate that we can meet customer requirements
- Actively seek feedback on quotes/proposals; re-position proposals to improve capture of profitable business
- Develop pricing models with Burloak team to evaluate opportunities, drive market capture, drive profit margin growth, and ensure that our margins are understood and agreed with senior team
- Identify and execute on tactical and strategic actions to drive market capture of growth customers
- Attend domestic and international trade shows/technical conferences to expand sales pipeline
- Coordinate and attend customer site visits to build relations with decision makers, gain market intel, expand sales pipeline, and convert opportunities
- Coordinate and support customer visits to Burloak facility
- Liaise closely with marketing, engineering, operations, PMO, etc. to establish and achieve aggressive growth targets in a global environment
- Educate customers on additive manufacturing and develop compelling business cases for identified opportunities, including market segmentation and product positioning, to help drive the adoption of additive manufacturing
- Build network and channels to gather market intelligence and utilize financial, internal marketing and industry data to recommend strategies and courses of action
- Regularly benchmark and remain current on future trends and developments related to government standards, industry practices, legislation, guidelines, new technologies, and programs related to the Industry

**Key Qualifications/Requirements**:

- Bachelor’s degree in Engineering, or Business-related field
- Experience in a B2B customer facing role and/or working in a manufacturing environment
- Experience working in Space, Aerospace and Defence market considered an asset
- Experience with additive manufacturing, heat treatment, CNC machining, and/or lab testing services considered an asset
- Familiar with AS9100 requirements; experience with CCGP and/or ITAR requirements considered an asset
- Team player; this role will involve frequent coordination and communication with Burloak cross-functional team
- Excellent verbal and written communication skills
- Builds customer relationships through strategic conversations to understand organizational business objectives and goals
- Proven ability to translate customer need(s) into solution requirements through creating powerful value propositions and negotiation skills
- Understands and influences a wide range of customer stakeholders while acting as industry expert to the customer
- Strong analytical skills; demonstrated experience in gathering and drawing conclusions from business intelligence and market data
- Proficient using CRM Tools to help achieve business results
- Demonstrated experience in business case development
- Ability to develop cost/benefit analysis and provide order bookings forecasts in granular detail