Deicing Resource Coordinator

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to our industry, yet we remain Pearson Strong and are realizing the opportunity to accelerate our Healthy Airport commitment. Join us on our accelerated journey in creating the airport of the future in a smart, healthy and profitable way.

**What's in it for you**

We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
Reporting to the Manager, Planning & Support, this position is primarily responsible for implementing and administering Shift Employee Staffing (SES) Procedures in order to maintain sufficient staff for a successful shift. This position provides a central point of contact for operational staffing for the Shift Manager, Deicing Operations. This position will also be responsible for the collection of deicing reports, verification of data inputs and archiving of the material.

**Key Accountabilities**:

- Receiving and processing shift trades, sick calls, overtime call outs
- Maintaining departmental schedules and timekeeping
- Action leave requests, overtime eligibility within the Collective Agreement and the SES
- Maintain and update appropriate staffing systems (KRONOS & Scheduler)
- Provide a central point of contact for operational staffing for the Shift Manager as they are able to validate the workforce at any given time
- Provide Functional Managers with support related to staffing systems and annual bid vacation process
- Respond to, and action requests resulting in deviations from the staff schedule
- Maintenance of Excel-based and/or automated schedule software/templates, and KRONOS/Scheduler payroll systems including overtime rates, hours of work, shift premiums, meal allowances, and standby pay for all employees covered by the Shift Employee Staffing (SES) procedures
- Create and disseminate various daily reports related to shift activities, staffing levels, and productivity
- Ensuring the Shift Manager is kept up to date with the progress and status of staffing in their areas
- Supporting the Shift Manager during Irregular and Emergency Operations by monitoring and communicating staffing levels; ensuring sufficient qualified personnel to perform required tasks
- Primary interface between employees on shift up to 90 days hence and the Functional Manager/Shift Manager through Staff Employee Shift Protocol Interaction
- Develop and maintain working relationships between Functional Managers, Shift Managers, Supervisors, and Employees as it relates to Staff
- Employee Shift Protocol and Planned Work Programming on shift
- Archiving all related deicing reports in a timely fashion

**Qualifications**:

- High School Diploma or a combination of education, training and practical work experience
- Minimum of two (2) years of demonstrated experience in a customer service role
- Experience in scheduling staff is preferred
- Knowledge of airport operations would be considered an asset
- Obtain and retain a Transportation Security Clearance

**Knowledge, Skills and Abilities**:

- Strong ability to handle multiple priorities and meet tight timelines Working knowledge of Outlook, Word, Excel, Power Point and data base management Ability to communicate effectively with numerous departments, and customers
- High degree of tact in dealing with requests
- Ability to prioritize multiple priority requests Understanding of scheduling processes/procedures
- Ability to multi-task, prioritize and reprioritize tasks dynamically
- Ability to demonstrate effective interpersonal and problem solving skills

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.