Shift Manager, Deicing Operations

**Toronto Pearson is transforming. Now’s the time for your career to fly.**

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you?**
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

**What can you expect from this position?**

Reporting to the Associate Director, Deicing, the **Shift Manager, Deicing Operations** is a key leadership role responsible for overseeing the safe, efficient, and compliant delivery of aircraft deicing services at Toronto Pearson’s Central Deicing Facility (CDF). Acting as the primary point of contact during active operations, this role maintains real-time situational awareness, manages shifting priorities, and ensures seamless coordination with internal teams, air carriers, and service providers. The Shift Manager monitors performance metrics, addresses operational challenges as they arise, and ensures adherence to all Transport Canada and environmental regulations. This is a fast-paced, high-impact role ideal for a decisive, safety-focused leader with strong operational expertise and a commitment to continuous improvement.

**As**Shift Manager, Deicing Operations,**you will**:

- Lead Deicing Operations and serve as the single point of contact for all deicing-related decisions on the day of operation, ensuring seamless execution and escalation to the Airport Duty Manager as needed.
- Liaise daily with key GTAA stakeholders including the Manager Operations Airside Ground (MOAG), Manager Operations Aircraft Flow (MOAF), and the Integrated Operations Control Centre (IOCC) to align on operational plans.
- Execute GTAA’s Ground Deicing Operations Program, ensuring alignment with carrier programs and compliance with all applicable Transport Canada, provincial, and federal regulations.
- Monitor and maintain situational awareness of changing weather patterns and their impact on flow and capacity at deicing facilities.
- Ensure high standards of safety, quality, environmental compliance, and cost efficiency across all aspects of deicing operations.
- Identify operational gaps, recommend updates to SOPs and protocols, and drive process innovations to improve safety and performance.
- Manage and mentor a high-performing team, promoting accountability, customer focus, collaboration, and continuous learning.
- Analyze operational data and feedback to inform both tactical adjustments and long-term strategic planning.
- Build and maintain strong relationships with internal and external partners, including deicing contractors, air carriers, and regulatory agencies.
- Oversee personnel, equipment, and contracted services to ensure sufficient supply of deicing fluids, effective spent fluid management, and operational readiness.
- Clearly communicate the operational vision, empowering teams to innovate, navigate challenges, and contribute to GTAA’s broader mission.

**This is the role for you, if you have**:

- A post-secondary degree or a combination of education and relevant experience.
- 5+ years of experience in an airport environment or similar with demonstrated experience in serving a large and complex customer base with a union and non-unionized workforce.
- Strong focus on data/metrics, including a solid knowledge of Key Performance Indicators and Service Level Agreements to achieve compliance.
- Proven experience in complex, safety-critical airport or airline operations, preferably with deicing or winter operations management.
- Strong leadership skills with the ability to manage cross-functional teams and make real-time decisions in a fast-paced environment.
- Exceptional communication and collaboration skills.
- A valid Ontario Driver’s License.
- Ability to obtain Airside Driver’s Vehicle Operator Permit (‘D/A’ AVOP).
- Ability to obtain and retain a Transportation Security Clearance.
- The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where