Supervisor, Deicing Operations

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you**

We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
Reporting to the Manager, Deicing Operations, this position is responsible for the supervision of a team of Specialist, Aircraft Deicing Specialists (ADS) and Deicing Technical Inspectors (DTI) performing ground deicing services for all carriers and operators at Toronto Pearson. The successful incumbent will also ensure that all staff are working in a safe manner and have the required and appropriate personal protective equipment (PPE) and company uniform.

**Key Accountabilities**:

- Providing site supervision, leadership and guidance to a team of Aircraft Deicing Specialists (ADS), Deicing Technical Inspectors and to the staff performing work in the field.
- Supporting and assisting the leadership of Aviation Services and ensuring appropriate action is taken to deliver on the day of requests made by the Deicing Shift Manager and IOCC.
- Providing input and recommendations to the appropriate management representative regarding operational plans, procedures, processes and policies including the identification of shortfalls/deficiencies.
- Confirming and conducting initial assignment of resources to deicing bay and ensuring that all areas of the deicing operation are staffed, equipped and functioning safely and efficiently including identification of facility deficiencies.
- Completing operational and incident reports accurately and in a timely manner.
- Addressing performance issues within the team of ADSs and DTIs.
- Providing input to performance appraisals for new staff and any other circumstances where appraisals may be required.
- Testing and accepting fresh fluid shipments including monitoring inventory levels.
- Identifying and initiating equipment deficiency reports and documenting of inputs into information systems.
- Ensuring that proper time and attendance records are kept up to date, verified, and recommended for approval using the computerized timekeeping system.
- Maintaining currency with aircraft deicing techniques, materials and technologies and identifying potential emerging technologies and materials that may be beneficial to current operations.
- Any other duties as required.

**Qualifications**:

- High school diploma or a combination of education, training and practical work
- Minimum of three (3) years supervisory experience in an airport environment
- Experience operating aircraft deicing equipment or other heavy equipment in an airport environment
- Must be able to complete (annual) Aircraft Deicing Specialist training and qualifications within ninety (90) days of appointment to the position
- Experience in aircraft deicing operations is considered an asset
- Valid provincial G class driver’s license required
- Obtain and maintain a D/A class AVOP permit within thirty (30) days of appointment to the position
- Obtain and maintain a Confined Space certification
- Obtain and retain a Transport Security Clearance

**Knowledge, Skills and Abilities**:

- Strong leadership, coaching, and mentoring skills
- Strong communication skills both written and oral
- Effective decision-making skills and the ability to quickly identify a problem and implement a solution
- Specific knowledge of Ground Deicing Operations Program
- Knowledge of aircraft operations, aerodynamics and the principles of flight
- Specific knowledge of Transport Canada regulations related aircraft movement and ground deicing procedures including but not limited to TP14052
- Knowledge of ISO 14001 registration, the environmental policy and significant environmental aspects as they relate to the GTAA
- Ability to review radar and other weather forecast reports
- Planning the work of others which may include the use of software including various components of a computerized maintenance management system
- Ability to prioritize tasks and assignments for self and others within a team environment
- Knowledge of Toronto Pearson airside topography (runways, taxiways, aprons, terminals)
- Demonstrated decision making, interpersonal and problem-solving skills
- Ability to work rotati