Customer Experience Agent

2 days ago

Etobicoke, Canada Myant Full time

**About Myant**:
Myant was founded with the purpose of making healthcare more equitable, accessible, and efficient. We exist to ensure that all people are active participants in their own health and the health of those they care for. We offer a connected care platform for cardiovascular health that provides peace of mind throughout a patient’s health journey by connecting them with their family and healthcare practitioners.

At Myant, we are creating the world’s first expressive and continuous digital presence platform, enabled by integrating technology directly into clothing and augmented by other devices, wearables, and IOT. We see the evolution of society where every member gets to participate from anywhere and anytime through a whole-body experience, mostly in a passive or ambient manner to foster ubiquitous accessibility. We believe that têxtile is that primary interface, used in clothing, coverings, carpeting and more, we wear and are surrounded by têxtiles universally, always.

**The Role**:
We are looking for a Customer Experience Agent to join our growing Customer Experience team at Myant Inc.

This individual will have excellent communication, listening, and interpersonal skills. They will strive to provide the utmost customer service experience for our end users. They will be efficient in resolving issues and answering questions about our products and services.

**Responsibilities**:

- You will be the first point of contact for end users, interacting with them to provide product information, answer questions, and resolve emerging issues
- Keeping an accurate record of customer interactions, and process any customer accounts/documents necessary
- Gather information around customer feedback and advocate for the customers when necessary
- Build and maintain sustainable relationships and trust with customers through interactive communication
- Identify and assess the needs of the customers by listening attentively, and providing appropriate solutions and alternatives
- Consistently aim to provide a high touch customer service experience by going the extra mile to engage our customers
- You are eager to collaborate with internal departments to optimize customer services and brand awareness
- You will attend weekly CX meetings and provide insight on our customer base as you will be the expert

**Qualifications**:

- Completion of High school diploma
- Post-secondary education in a health sciences or biomedical background
- 3 years’ experience in a customer support role
- Familiarity with CRM systems. Experience with Gorgias is an asset
- Exceptional interpersonal skills, with the ability to put yourself in the shoes of others, and listen attentively
- Ability to adapt and respond to different types of situations, challenges and characteristics
- Excellent communication skills, both verbal and written
- Ability to multitask and work under pressure, while maintaining excellent organizational skills

**What we offer at Myant**:

- Free SKIIN Employee Kit
- Employee stock options
- Paid Sick Days and Personal Days
- Group Health Insurance Plan
- Employee Referral Program
- Corporate Events
- Exposure working in one of the most innovative and forward-thinking start-ups that is passionate and dedicated towards the healthcare industry.

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