Reservations Agent, Air Groups

1 week ago

Etobicoke, Canada H.I.S Canada Travel Inc. Full time

DUTIES & RESPONSIBILITIES:
Prepare & follow up on group quotes and fulfill group reservations;
Ensure evolving needs are addressed/communicated and deadlines are attained during the
process, from initial quote to final booking, including payment process to payables and receivables;
Liaise with the different supplies involved in the booking process;
Communicate schedule changes to our clients: Advise our clients of any air modification affecting
their bookings;
Prepare and send group agreements / contracts to travel agencies;
Transmit all special requests and requested documents to proper intervening;
Ensure proper documentation is forwarded to travel agencies;
Promote the services of Travelbrands to travel agencies;
Provide accurate details and information on group products to the travel agents;
Maintain current and accurate group product knowledge, booking procedures and policies;
Provide and maintain a high level of customer service and professionalism through telephone and
public contacts;
The above responsibilities are not intended to be all-encompassing. May perform other tasks as
assigned by immediate supervisor.

QUALIFICATIONS & EXPERIENCE:
Minimum 2 years recent working experience as Air Groups Reservation Agent
Knowledgeable in: airline terminology, codes, fare basis, airline rules and tariffs, industry
Knowledge
Exceptional communication skills: verbal, written, presentation and consultative skills
Current or experience working on a virtual team
Strong domestic, trans border and international travel knowledge required
The ability to work under pressure and effectively multi-task while maintaining professional
rapport with customers is essential
Necessary decisive and successful problem-solving skills
Detail-oriented and high-level of accuracy
Outlook Fluency
Sabre experience required, AMADEUS an asset
Advanced skills in and Microsoft Office Suite (including Excel) an asset
Ability to travel to client event, as required
Bilingual: French fluency is considered an asset*
Shift timings: Mon-Fri 9-5pm or 10-6pm (EST)

**Experience**: Required
- 1 year(s): Sabre experience required, AMADEUS an asset
- 1 year(s): Knowledgeable in: airline terminology, codes, fare basis, airline rules and tariffs, industry knowledge
- 2 year(s): Minimum 2 years recent working experience as Air Groups Reservation Agent

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