Membership and Tourism Coordinator
2 weeks ago
Membership & Tourism Coordinator
Position Type: Full-time permanent Wage Band: $48-52k per year (based on experience) Anticipated Start Date: February 2026 Reports To: Executive Director
About the LLBIA
The Lower Lonsdale Business Improvement Area (LLBIA) is a non-profit society dedicated to promoting, enhancing, and advocating for the Lower Lonsdale commercial district in the City of North Vancouver. We are a destination marketing organization working closely with local businesses, the City, and community partners.
Position Summary
The Membership & Tourism Coordinator is a liaison between the LLBIA and its business members while leading our visitor services, tourism activations, and StreetCart programming. This role supports visitor experience, business engagement, community connection, and on-street visibility.
Key Responsibilities
Member Services & Business Support
● Serve as the primary point of contact for member businesses.
● Lead membership onboarding, retention, and annual communications.
● Maintain and update the membership database and business records.
● Support business outreach, issue resolution, surveys, and advocacy coordination.
● Assist with sponsor and partner servicing in collaboration with the Marketing & Events Coordinator.
Tourism & Visitor Services
● Lead delivery of the Lonsdale StreetCart program including daily operations, staffing coordination, and seasonal scheduling.
● This position will drive the StreetCart for approximately 30-hours per week during peak summer operations
● Comfort in driving and a regular Class 5 BC drivers license is required for this role
● Coordinate and supervise visitor ambassadors or seasonal tourism staff.
● Support wayfinding, visitor engagement, and on-street programming.
● Track and report on visitor interactions, ridership, and seasonal demand trends.
● Support expanded tourism and community connection programming beyond peak season.
Community & Stakeholder Engagement
● Liaise with tourism operators, community partners, and City departments.
● Support joint initiatives that enhance economic vitality and visitor experience.
● Assist in partnership development related to placemaking and tourism.
Administration & Reporting
● Track and report program metrics and performance indicators.
● Create an annual report for the visitor centre and streetcart operations
● Support tourism program budgeting and financial tracking.
● Attend Board or committee meetings as required.
● Monitor the LLBIA's general email inbox
● Assist with events and tradeshows
● Perform other related duties as assigned.
Required Qualifications
● Full Class 5 BC drivers license or equivalent
● Diploma or degree in tourism management, business administration, communications, or related field, OR relevant equivalent experience.
● Previous experience in membership services, tourism, visitor services, or community engagement.
● Strong interpersonal and relationship-management skills.
● Excellent organization, reporting, and data tracking abilities.
● Ability to work outdoors and flexible hours including evenings and weekends during peak season.
Assets
● Experience with tourism programming or street-level visitor services.
● Knowledge of the Lower Lonsdale neighbourhood and businesses
● Supervisory or team-lead experience.
How to Apply
Submit a resume and brief cover letter outlining relevant experience and interest in the role to
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Benefits:
- Paid time off
Work Location: In person
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Membership and Tourism Coordinator
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