Customer Service Representative

2 days ago

Barrie, Canada Acara Solutions Full time

**Acara Solutions is looking for Customer Service Rep in Barrie, ON**

Here we _**GROW**_ again Our company is looking for a customer service-orientated and organized individual to join our Barrie retail team in the role of Customer Service Representative.

Reports To: Customer Service Supervisor

Summary

The individual(s) in this position will act as a support network between the consumers and the retail store. This individual(s) will assist customers by responding to inquiries, acknowledging, and resolving complaints/concerns, and any other item required to enhance our customer service level. This individual(s) is expected to provide superior service to all customer inquiries, support will include in-person, online and over the phone.

Core Competencies
- Customer Focus
- Communication
- Energy and Stress
- Teamwork
- Leadership
- Quality Orientation
- Problem-Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

Job Duties
- Reviewing the current on-hand inventory and ordering required products from wholesale vendors. This product includes bulk soil, sod, nematodes, mailboxes, furniture etc.
- Entering information from a manual (handwritten form) into an Excel spreadsheet. These reports include returns/exchanges, customer surveys and other data information we may be collecting.
- Respond to customer inquiries about landscaping and schedule appointments between the landscape designer and their clients.
- Take delivery information from customers and arrange the dates for delivery.
- Ensure that the items that require delivery are completed within the committed timeframe. This may include contacting the delivery driver, requesting for an additional driver, and organizing and arranging deliveries in coordination with the floral shop.
- Sell gift certificates to customers either over the phone or in person.
- Administer donations. This includes sending the initial donation request form to the donation committee for review, communicating with the customer on whether or not their request was accepted and providing the donation product as specified by the committee.
- Provide product information for customers. This may include identifying types of plants, plant diseases, insect identification and information on any product within the store.
- Inform customers of the available programs to encourage customer loyalty (grow for the green, seminars).
- Tabulate receipts and provide appropriate coupons for the Grow for the Green customer. Once completed, provide the customer information to reception.

**Salary**: $19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer inquiries: 1 year (required)

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