Customer Service Representative

2 weeks ago

Barrie, Ontario, Canada Canadoor Garage Doors Full time $24,000 - $52,000 per year
Customer Service Representative – Competitive, Fast-Paced, and Growth-Focused

At Canadoor Garage Doors, precision, speed, and service drive our success—but no one wins alone. We're looking for a Customer Service Representative (CSR) who's sharp, organized, and thrives in a high-performance environment.

You'll be the first point of contact for customers, managing calls, scheduling, and keeping operations running smoothly. This role is built for someone who learns quickly, handles multiple priorities at once, and takes pride in accuracy and results.

What You'll Do

  • Answer and manage calls and emails with professionalism and urgency.

  • Schedule residential and commercial service appointments in real time.

  • Follow up on inquiries and service calls—no loose ends.

  • Maintain accurate customer profiles and records in ServiceTitan.

  • Use Excel and Google Workspace to manage data and reporting.

  • Coordinate between customers and technicians to keep jobs on track.

  • Meet and exceed monthly KPIs for booking rate, accuracy, and responsiveness.

What You Bring

  • Strong computer and Excel skills are required.

  • Experience with ServiceTitan or similar CRM/dispatch platforms is a major asset.

  • Quick learner with strong attention to detail and follow-through.

  • Ability to multitask and stay composed in a fast-paced setting.

  • Excellent verbal and written communication skills.

  • Customer service, dispatch, or administrative experience (construction/trades a plus).

  • A competitive, goal-driven mindset—you love hitting and exceeding targets.

What We Offer

$470–$1,000 per week (based on hours and performance)

Monthly KPIs and bonus opportunities for exceeding targets

Part-Time – days, evenings, and weekends

Pension plan

Career growth with a high-performance, team-oriented culture

Apply Now

If you're tech-savvy, competitive, and thrive in a performance-based environment, we want you on our team.

Apply today and bring your energy, accuracy, and ambition to Canadoor Garage Doors.

Requirements
  • Employment Type: Part-time
  • Work Hours: 22 to 32 hours work
  • Required Education: Certification
  • Required Experience: Mid level(3) years

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