Specialist, Business Housing Operations

**Job Description**:
**Specialist, Housing Business Operations**

**Human Services - Housing Services**

**Status: Contract Full Time - up to 13 months**

**Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits, where applicable)**

**Work Mode: Hybrid **_see below for more details about this work mode._**

**Location: 10 Peel Centre Drive, Brampton**

**Hours of Work: 35 hours per week**

**Who we are**: Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

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“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”_**

We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.

**The role**:The Specialist, Housing Business Operations will undertake gap analysis to understand and anticipate needs and translate them into detailed specifications to achieve Client Service’s objectives. In this role, you will provide analysis of business, clients, partners, and user needs. You will provide expert advice and guidance on processes and policies to optimize the unit’s outcomes, as well as liaise with project teams and other units in and outside the unit to ensure processes are achieving objectives and aligned to Divisional priorities.

In this role you will be assigned to work with the **Asylum Claim Response** team to ensure that all processes, systems, and responses related to the Asylum Claimant Response team in Housing Services are efficient, accurate, and aligned with legal and regulatory standards. You will collaborate with relevant stakeholders to streamline operations and ensure smooth integration for effective service delivery.

As the Specialist, you will provide change management leadership to the Client Service Unit and Partners, including guiding the Asylum Claim Response team through process changes, ensuring maximum adoption of new strategies and tools.

**Highlighted project responsibilities include**:

- Responsible for providing support in advancing council, funder and stakeholder reporting for the Asylum Claimant Response team
- Influence coordinated efforts of system analysis on impacting service delivery
- Provide leadership and analysis of the Asylum Claimant Response to support System stabilization and make recommendations to improve outcomes
- Responsible for policy creation

**What you will do in this role**:

- Supports and organizes the Division’s operational business planning and performance measurement processes and makes recommendations that influence the priorities and projects within Housing Services
- Provides specialized operational support, research, advice, writing, briefing, critical analysis and coordinating capabilities for key initiatives to support the Division and makes recommendations to the leadership team
- Supports the budget process (coordinated with Finance) by providing analysis of current spending and recommendations for future projections and needs for the Division
- Monitors, analyzes and reports on operational budget usage and variances
- Develops, streamlines and maintains operational business processes and policies across the Division and works with internal partners to action the Division’s work plan and priorities
- Responsible for maintaining, integrating, interpreting, analyzing and reporting on Divisional statistics and operational performance data
- Liaises with internal and external partners to advance and coordinate Unit priorities
- Facilitates unit meetings, brainstorming sessions, information sessions for new business processes and procedures, and gathers information to drive key Divisional initiatives
- Authors reports (including Council / Committee reports) and creates presentations for the leadership team to assist in the provision of information including, but not limited to the Divisional Leadership team, Human Services Leadership Team, Internal or External Service Providers, Divisional Staff and other Regional departments and key stakeholders as required
- Builds relationships and collaborates with internal and external stakeholders and operates from a client focused perspective at all times
- Leads and coordinates operational projects, initiatives and events to achieve Divisional outcomes
- Unit representative, as required on various internal and external initiatives, committees and working groups
- Coordinates Unit or Divisional responses to corporate and departmental initiatives
- Participates as an active member on project teams as required
- Provides operational and pro