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Junior Client Services Analyst

3 weeks ago

York, Canada StarCompliance Full time

Junior Client Services Analyst
StarCompliance, a leading provider of compliance and regulatory software solutions that detect and
service, resolving issues and ensuring we meet our clients’ needs and expectations.
Who Are You?

*
A self-starter who is not only obsessed with client service, but thinks outside of the box,

excels at creative problem solving, and is comfortable taking on projects that you have
potentially never done before
- You must be relationship oriented and put a high value on client service.
- You have worked in financial services or fintech, or have experience with providing B2B

client support
- You are a people-person - empathetic, self-aware, low ego, and extremely positive
- and are comfortable working in a small collaborative team.
- You are a fast learner who is eager to develop and grow new skills quickly.
- You are passionate and proficient in both written and spoken communications and

understand how your role plays an integral part in company growth and client retention.
**Responsibilities**
- Troubleshoot financial services software functionality, defects, data issues and user
- problems.
- Serve as the primary point of contact for inbound client support inquiries.
- Document, track and report on client-specific issues, ultimately bringing them to
- resolution at 1st line, or by escalation to 2nd/3rd line.
- Conduct on-line client meetings for triaging and resolving client issues.
- Communicate and collaborate with other internal teams to drive the resolution of issues
- by taking end-to-end ownership of tickets to ensure the best possible service for our
- clients.

**Skills and Experience**:

- Bachelor’s Degree or similar work experience preferred.
- Experience leading comprehensive client services initiatives.
- Experience within the compliance industry is preferred, but not mandatory.
- Proficient in Microsoft Office programs; experience of helpdesk or CRM systems an
- advantage.
- Ability to work effectively with clients of varying skill levels and proficiencies.
- Ability to manage client expectations.

**StarCompliance Background Checks**

*
Equal Opportunity Employer Statement*

We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.

This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.