Current jobs related to Service Support Representative - Regina - Finning Canada

  • Customer Service Representative

    6 days ago

    Regina, Canada Glacier Glass Service Ltd Full time

    *Job Summary* As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. *Duties* - Assist customers with order placement, tracking, and returns - Upsell products or services to increase sales revenue -...

  • Delivery Service Representative

    6 days ago

    Regina, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Presents a positive image to Gordon Food Service (GFS) customers...

  • Customer Service Representative

    2 weeks ago

    Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...

  • Csr - Customer Service Representative

    3 days ago

    Regina, Canada Glacier Glass Service Ltd Full time

    **Job Overview** **Duties** - Assist customers with product selection and provide detailed information about features and benefits. - Process orders, returns, and exchanges accurately while maintaining data entry integrity. - Upsell products and services when appropriate to enhance the customer experience. - Maintain a thorough understanding of company...

  • Sales and Service Representative

    3 days ago

    Regina, Canada EXECUTIVE MAT SERVICE Full time

    **Job Title: Route Service Sales Representative (SSR) & Production Worker at Executive Mat Service Ltd.** **Location: Regina, Saskatchewan** **Job Type: Full-Time—Permanent** **Shift Schedule: Monday to Friday** **About Us**: Are you avid about sustainability? Executive Mat is leading the matting industry in sustainable business practices that fight...

  • Technical Support Representative

    1 week ago

    Regina, Canada Kaya Technologies Full time

    Kaya Technologies is a growing technology solutions provider based in Regina, Saskatchewan, specializing in delivering reliable IT services, cloud solutions, and technical support to businesses across Canada. We’re passionate about helping our clients stay connected, secure, and productive through innovative technology and dedicated customer service. We...

  • Administrative Assistant

    2 weeks ago

    Regina, Canada Regina Police Service Full time

    **Key Responsibilities** Under the direction of the Officer in Charge, provides administrative support to Support Services personnel and liaison duties for the department. (1) Prepares and processes a variety of material and information for the Support Services division. (2) Creates and maintains time schedules for officers on CARM. (3) Answers or forwards...

  • Service Representative

    3 days ago

    Regina, Canada National Service Solutions Full time

    Looking for a part-time position with **no weekends?** Look no further we have it for you! We supply a big box home improvement store with over 600 different products. Each week you would be responsible for visiting the scheduled stores to merchandise the weekly delivery, write off any damaged or cut product, clean and tidy our bays throughout the store and...

  • Guest Services Representative

    1 day ago

    Regina, Canada Delta Hotels by Marriott Regina Full time

    Delta Hotels by Marriott Regina is looking for a Guest Services Representative to join our team! We’re looking for someone with a passion for customer service that is ready to go above and beyond and wow our guests. We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful...

  • Operational Support Representative

    1 week ago

    Regina, Canada MicroAge Full time

    We are looking for an individual with an administrative background that has an interest and passion for technology to join our team. The Operational Support Representative will support our customers, our technicians and internal staff from all departments by identifying incoming service requests, assigning to appropriate team members, receiving and...

Service Support Representative

2 weeks ago

Regina, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
The Regional Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field. This role will require travel to Estevan and Regina branches.

As the Service Support Representative, you are accountable for ensuring that service and repairs are provided in the most cost effective and efficient manner, while ensuring an exceptional customer experience.

We are looking for people who are passionate about providing exceptional customer service, building relationships and have a keen interest and aptitude for equipment repair and maintenance.

We look forward to you joining our team

**Job Description**:

- Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs
- Research, develop and provide estimated completion date based on identified scope of work
- Recommend and provide alternate solutions or options to the customer
- Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)
- Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
- Develop a communication plan to ensure a clear understanding of service requests, timelines, and deliverables, incorporating all key stakeholders
- Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience

Qualifications:

- 3 - 5 years of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
- Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
- Blue Seal certification would be beneficial
- Strong communication (both verbal and written)
- Demonstrated mechanical aptitude, project management and prior customer service experience
- Project Management training (PMP) would be an asset
- Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks

Note:

- This is a regional role that will work 3 days per week out of our Estevan branch, 2 days per week out of our Regina branch
- Occasional support and travel to our facilities in Swift Current, Saskatoon, or Tisdale may also be expected
- Permanent, full-time role
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment