Customer Service Representative

6 days ago

Regina, Canada Glacier Glass Service Ltd Full time

*Job Summary*

As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

*Duties*
- Assist customers with order placement, tracking, and returns
- Upsell products or services to increase sales revenue
- Maintain accurate customer records and update information in the database
- Resolve customer complaints or issues in a professional and efficient manner
- Provide support to the sales team by processing orders and following up on leads

*Experience*
- Proficiency in English is a must
- Strong customer service skills with the ability to handle inquiries effectively
- Excellent phone etiquette and communication skills
- Experience with computers is a must using industry specific software
- Previous experience in a customer service or sales role is advantageous

Pay: $18.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Phone etiquette: 3 years (required)
- Customer service: 3 years (required)
- Computer skills: 3 years (required)

**Language**:

- English (required)

Work Location: In person

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