Technical Support Representative

Kaya Technologies is a growing technology solutions provider based in Regina, Saskatchewan, specializing in delivering reliable IT services, cloud solutions, and technical support to businesses across Canada. We’re passionate about helping our clients stay connected, secure, and productive through innovative technology and dedicated customer service.

We are seeking a motivated and detail-oriented **Technical Support Representative** to join our team. This role is ideal for someone who enjoys solving problems, assisting users, and working with cutting-edge technologies in a collaborative environment.

**About the Role**

As a **Technical Support Representative**, you’ll be the first point of contact for our clients, providing prompt and professional assistance with technical issues related to software, hardware, and network systems. You’ll work closely with our IT specialists to troubleshoot problems, escalate complex cases, and ensure each client receives exceptional service and support.

You’ll be joining a dynamic, people-focused company that values your input, encourages continuous learning, and provides opportunities to grow within the IT field.

**Key Responsibilities**
- Diagnose and resolve software, hardware, and network-related issues in a timely manner.
- Escalate unresolved incidents to higher-level technical teams when necessary.
- Document all service requests, actions taken, and resolutions in the company’s CRM or support platform.
- Assist in onboarding new users, configuring devices, and managing user accounts.
- Provide guidance and training to clients on best practices for IT system usage.
- Participate in ongoing improvement of support processes and documentation.

**Qualifications**
- Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1-2 years of experience in technical support, IT helpdesk, or customer service role.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Excellent problem-solving and communication skills.
- Customer-focused mindset with the ability to explain technical concepts clearly.
- Strong organizational skills and attention to detail.
- Experience with remote desktop tools and support ticket systems is an asset.

**What We Offer**

At Kaya Technologies, we believe that success is built on people and innovation. We offer a supportive environment where you can develop your skills, take ownership of your work, and make a real impact.

You’ll enjoy:

- Competitive compensation and performance-based incentives
- Comprehensive training and professional development opportunities
- A collaborative and friendly work culture
- Opportunities for growth into senior technical or client-facing roles
- Flexible working arrangements (hybrid options available)

**About Kaya Technologies**

Founded with a vision to simplify technology for businesses, **Kaya Technologies** has become a trusted name in IT consulting, managed services, and support. Our team of experienced professionals helps organizations improve efficiency, strengthen security, and embrace digital transformation. We are proud to be based in Regina, serving a diverse client base across various industries.

**How to Apply**

If you’re a motivated individual with a passion for technology and customer service, we’d love to hear from you.
Please submit your **resume** and a brief **cover letter** outlining your experience and interest in the Technical Support Representative role at Kaya Technologies.

**Job Types**: Full-time, Permanent

Pay: $24.27-$28.32 per hour

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- Work from home

Work Location: In person