Export Coordinator

Reporting to the General Manager’s office, the « **Export Coordinator **» has the following main responsibilities:
**Main responsibilities**
1. Handling of Air and Ocean export files.
2. Booking of cargo and negotiation of ad hoc rates with carriers.
3. Shipment’s pickup arrangements and planning.
4. Conformity verification of all documentation at time of shipment preparation.
5. Building and maintaining of good relations with carriers.
6. Read, monitor and respond promptly to all incoming communications (clients and other business partners - domestic and overseas) in order to properly manage and control daily operational issues.
7. Verify bookings and get appropriate approvals before relaying information overseas.
8. Tracking and tracing of shipments till final destination.
9. Conformity review and approval of supplier’s invoices on a timely basis.
10. Conformity review and approval of overseas affiliate’s remittance on a timely basis.
11. Solving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence.
12. Solving of internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction.
13.Improving on an ongoing basis internal systems and procedures in order to favor customer service and departmental efficiency.
14. Other tasks and duties assigned from time to time by GM.

**MAIN SKILLS REQUIREMENT**:

- Good communication skills (oral and written)
- Good knowledge of Air and Ocean export processes and regulations
- Customer service oriented
- Understands the importance of team work and of maintaining harmonious and collaborative relations with his/her superiors, working colleagues and other departments’ or stations’ personnel
- Person meticulous and responsible
- Strong people skills
- Ability to set priorities and organize workload assigned in an efficient manner
- Good computer skills
- Able to work in a dynamic working environment
- Take accountability for his/her failures and deficiencies, in a mature and professional manner and invest efforts in improving and preventing them

**ADMINISTRATIVE SKILLS**:

- Ability to review procedures and identify areas of improvements
- Ability to understand that one’s own work affect the work of other colleagues and/or departments
- Develop effective methods of sharing information with others
- Report and escalate on a timely basis to management any issues requiring their attention
- Show strong aptitude in managing urgent situations and prioritize tasks in a business efficient manner
- Show autonomy in the handling of his/her assigned duties and a strong aptitude in decision making and problem solving within the limitations of his/her assigned responsibilities

**COMMUNICATION SKILLS**:

- Express ideas effectively in individual and group situations and also in writing
- Ability to communicate efficiently, courteously and to maintain harmonious relationships with clients, business partners, working colleagues, his/her superiors and senior management

**ORGANIZATION CULTURE**:

- Understand how the Company is organized and administered
- Understand how the Company relates to other organizations, customer groups, industry groups and government bodies
- Understand how goals, statements and business objectives applies to quality tools and work process
- Maintain knowledge current with organization’s products and services, including web services and facility
- Make suggestions to improve products and services

**PROFESSIONAL KNOWLEDGE**:

- Keep current with industry trends, changes and regulations
- Maintain all data and information on the Company’s computer system
- Use computerized tools to enhance communications
- Coach other staff members and learn from other staff members
- Know the Company’s database system
- Be committed to personal development
- Be open to follow professional training to improve professional skills, if needed

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)