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Customer Services
2 weeks ago
**Summary**
For over 30 years we have been committed to creating high quality, protein-rich, value-added meal and snack solutions. As a custom manufacturer of fully cooked grilled protein products, we are constantly improving our processes to provide our customers with the best experience possible. Our continuous improvements delve into every aspect of product development such as capital investments in equipment, cleaner ingredients, environmental swabbing, sales-driven marketing programs, cross-functional collaborative teams and greater supply chain optimization. Our success is our customer’s success
**Position**
We are currently looking for a qualified person for Customer Service & Logistics Coordinator to join our team.
**Responsibilities**
- Receives and processes customer orders via EDI
- Monitor and maintain a high level of customer satisfaction and service levels
- Act as a liaison between Customer Service and other departments to provide solutions to customer inquiries and problem solving
- Hands-on involvement in all aspects of customer service
- Works to develop and implement solutions
- Responsible for processing customer orders to ensure they are received accurately and in a timely manner, confirmed, sending authorizations to brokers/customers/carriers as needed, creating and the sending pick-tickets to our storage facility, matching releases, matching shipping documents
- Problem-solving skills that may be needed as a result of an issue with orders, deliveries, or billing discrepancies
- Support with export and customs documents as needed
- Responsible for reviewing your weekly production schedule to meet the needs of our customers
- Responsible for ensuring that clients meet the correct lead times
- Manage customer backorders in the most efficient way to avoid penalties
- Work with Customer Service Manager to review inventory volume and trends and adjust production plan as needed
- Support in daily transactions with suppliers, customs brokers, meat inspection facilities, Canadian Food Inspection Agency (CFIA) inspectors and the operations team to ensure a smooth operation
- Responsible for creating an export summary to coordinate with the sales departments
- Support in booking outbound freight and coordinating loading with warehouse. Tracks shipment and resolves possible logistics issues
- Responsible for lot control and support in coordination all inter-site transfers, balancing and management of inventory levels including month-end reconciliation
- Demonstrates the ability to achieve and set goals and effectively manage time and priorities
- Comply with regulatory requirements and company operational procedures to ensure a high level of food safety and quality
- Ensure the replacement of a team member at any time
**Skills and Abilities**
- Minimum 2 years of experience in a similar role
- Food industry experience, an asset
- Good written & oral communication in English
- French, an asset
- Knowledge of Excel, Outlook, and Word
**Characteristics**
- Personable with good communication skills
- Strong interpersonal and problem-solving skills
- Energetic and demonstrates a high level of professionalism
- Ability to work autonomously or within a team
- Organized, attention to detail
**Job Types**: Permanent, Full-time
**Benefits**:
- Casual dress
- Commuter benefits
- Company events
- Disability insurance
- Discounted or free food
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
